[IL-Talk] Lyft question/complaint

[Sharon Howerton]

Dave, I received a number for Lyft from our Illinois NFB ride share contact,
Leslie. I did speak with a person who said someone would follow up with me;
we'll see. Good luck with Door Dash.

-----Original Message-----
From: IL-Talk <il-talk-bounces at nfbnet.org> On Behalf Of David Andrews via
IL-Talk
Sent: Saturday, March 20, 2021 5:13 PM
To: NFB of Illinois Mailing List <il-talk at nfbnet.org>
Cc: David Andrews <dandrews920 at comcast.net>
Subject: Re: [IL-Talk] Lyft question/complaint

Unfortunately it is a sign of the times.  All big companies that serve
consumers, cable, cell phone, stores etc., do everything they can to not
have to connect you to a human. It costs them more money then a web site, so
they avoid it at all costs, pun intended.

And, when you get to one, your experience may not be great. They tend to
read off of scripts, and if your problem is a little out of the ordinary
they don't know what to do, so just give yu canned responses.

I am currently fighting with doordash!

Dave

At 07:55 AM 3/20/2021, you wrote:
>I wonder if anyone has a hot line number for this company, a number 
>that is answered by a person. A number is listed on the web site which 
>both the Aira agent and I called; it is automated and directs the 
>caller to the web site or app, both of which were difficult. The app was
useless for my purposes.
>The web site directed one to press 2 to reach someone; there was no 
>opportunity for this, the agent learned, and I had found the same thing.
>With the assistance of an Aira agent-and she did not have an easy time 
>at all, completely noting the inaccessibility of the web site even for 
>a person with vision-I filed a complaint with Lyft and on the NFB 
>service dog site. I can't believe I am the first person to have 
>discovered this but am determined to get some resolution to this issue. 
>Lyft gave me a refund, but the situation was deplorable and discriminatory.


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