[IL-Talk] Fw: Beta phone system updated testers needed

[Robert Hansen]

Yeah I actually tried this out a couple of times couple of weeks ago. It's
actually a good way to give them some feedback on what they're trying to
do. I don't really understand what they mean by a cloud-based phone system
but I wanted to call it and find out. And so it is something I would
recommend doing. Just use it like you would normally when you call
newsline. I will have to say when I did it I went back to use the regular
news line number and had to put back some of my settings. But that was
because of the voice that I like to use all of the time. That did change
and I did let them know about it when I went back to the regular number I
call. But yeah just play around with it. And give them the feedback.

Robert Hansen
Hansen.robert70 at gmail.com

On Sun, Sep 28, 2025, 9:25 PM David Meyer via IL-Talk <il-talk at nfbnet.org>
wrote:

>
> Forwarded message:
>
> From: NFB-NEWSLINE <nfbnewsline at nfb.org>
> to: David Meyer <datemeyer at mysero.net>
> Subject: Beta phone system updated testers needed
> Date: Fri, 26 Sep 2025 16:31:44 -0400 (EDT)
>
>
> Dear valued subscriber,
>
> Our previous beta test went well, and we thank those of you who
> assisted with that round of testing. Based on your feedback, we have
> deployed updates and now invite all subscribers to begin testing again
> and report any problems encountered while testing. During this round,
> the objective is to call NFB-NEWSLINE as you normally do and report any
> problems you observe. If you run into problems, you may return to using
> the NFB-NEWSLINE number you previously used for reading.
>
> Beta notice: This release is an active beta of the cloud-based
> telephone system for NFB-NEWSLINE. Service interruptions or unexpected
> behavior may occur during testing.
>
> Below are instructions on items to test. Use this list as a guide only.
> Your testing should include your normal usage of the NFB-NEWSLINE
> telephone system and anything else you wish to try. All functions
> should work as expected except for job listings under option nine, and
> global search.
>
> How to send feedback
>
> Any time you would like to offer feedback, call 410-659-9314
> <tel:+14106599314>, extension 2354. you can also email
> nfbnewsline at nfb.org <mailto:nfbnewsline at nfb.org>
>
> The telephone number and extension listed above route to a voice
> mailbox at the National Federation of the Blind headquarters in
> Baltimore, Maryland. This number is not answered and is set up to
> receive voicemails only.
>
> When reporting a problem, be as specific as possible so we can
> duplicate the issue. Include the date and time when the problem occurred.
>
> Number to call for testing
>
> Use this number to access the test system:
>
> 305-993-2871 <tel:+13059932871>
>
> items to check while beta testing the touch-tone system
>
>
>    * Do you hear a clear and understandable greeting upon connecting?
>
>    * Can you navigate the main menu without issues?
>
>    * Do all menu options respond correctly when selected?
>
>    * How does the Sophie voice sound compared to your usual selection?
>
>    * How does the Mark voice sound compared to your usual selection?
>
>    * Are both voices clear and easy to understand at normal speed?
>
>    * Do the voices maintain quality and clarity when speed is increased
> or decreased?
>
>    * Do volume adjustments work as expected, and is volume consistent
> across sections?
>
>    * Are pauses and sentence breaks handled naturally by both voices?
>
>    * Do names, numbers, and special characters read correctly?
>
>    * Can you browse through articles using next and previous commands?
>
>    * Can you change newspapers and return to your previous selection
> without error?
>
>    * Does the speed adjustment feature work properly, and do speed and
> volume settings persist after you hang up and call back?
>
>    * Can you switch between voices smoothly?
>
>    * My Newspaper functionality: does content read as expected?
>
>    * Do you experience any lag or unexpected pauses?
>
>    * Does the system disconnect or freeze at any point?
>
>    * If you encounter an issue, does restarting the call resolve it,
> and what were the exact date and time?
>
> Thank you
>
> We appreciate your feedback on any other issues or observations you
> experience during testing. Your input will help ensure the system
> performs at its best for all users. Thank you for your continued hard
> work and thoughtful reports.
>
> National Federation of the Blind |
>
> nfb.org <https://nfb.org> |
>
> 866-504-7300 <tel:+18665047300> |
>
> nfbnewsline at nfb.org <mailto:nfbnewsline at nfb.org>
>
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