[IL-Talk] Attention All RAP Users

[Leslie Hamric]

Here is what happened to me. I applied in May and got approved that day. But my account does not show the voucher with 40 rides. It only shows the 30. So I called RTA to double check and they said yes I am approved. I'm gonna wait till tomorrow and see if the 40 voucher Ride is there. Maybe the system needs some time to update.
Leslie Hamric
Cello and Braille Music Teacher
Vice-President of National Federation of the Blind of Illinois At Large  Chapter


> On Jul 1, 2026, at 1:38 PM, Kira O'Bradovich via IL-Talk <il-talk at nfbnet.org> wrote:
> 
> Attention all RAP Users, I had planned to get this out tonight as I'm in
> the middle of work but since my previous message did not suffice and I
> understand the email from Uber this morning was confusing.
> 
> If you applied for the increase from 30 to 40 rides prior to June 15th, you
> may have received two automated emails from Uber, one today and one within
> the last few days. These are not generated or controlled by PACE in any way
> at all. These come from Uber's automated system and are always sent when
> any type of voucher, be it ours or another that Uber offers, either
> expires/is cancelled or when a new one is loaded onto your account. In this
> case they loaded the 40 ride voucher ahead of time to ensure it was ready
> for July 1 and Uber's system sent us an auto-generated message to tell us
> we had a new voucher and then today the 30 ride voucher expired so we also
> received a message to let us know the 30 ride voucher was done.
> 
> You can ensure that your 40 ride pass is active by going to your Wallet
> section in the Uber App and selecting "Voucher". It should list both the
> new 40 ride pass under "Available" as well as list the expired 30 ride pass
> under "Unavailable". You also, as others have correctly pointed out, and
> what I did when I too was concerned when I woke up to this email this
> morning, can check that your discount is still applied by pretending to
> order a ride and checking that the pass is active.
> 
> Either way, even if this hadn't happened, I hope that all who received
> notice they were approved planned to check that they had the 40 ride
> voucher loaded and that it was working since today is the start of the 40
> rides. If for some reason your voucher was not applied or it's not working
> please contact PACE at (312) 913-3110. If you applied after that date it
> may take until August 1 for your 40 ride voucher to be loaded and active.
> 
> With thanks,
> Kira
> NFB of Illinois Chicago Chapter Advocacy Committee Chair
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