[IL-Talk] Attention All RAP Users

Thu Jul 2 12:45:49 UTC 2026

Well,  I hope your 40 rides are on there today.
Linda

-----Original Message-----
From: IL-Talk <il-talk-bounces at nfbnet.org> On Behalf Of Leslie Hamric via IL-Talk
Sent: Wednesday, July 1, 2026 4:18 PM
To: il-talk at nfbnet.org
Cc: Leslie Hamric <lhamric930 at comcast.net>; il-talk at nfbnet.org
Subject: Re: [IL-Talk] Attention All RAP Users

Here is what happened to me. I applied in May and got approved that day. But my account does not show the voucher with 40 rides. It only shows the 30. So I called RTA to double check and they said yes I am approved. I'm gonna wait till tomorrow and see if the 40 voucher Ride is there. Maybe the system needs some time to update.
Leslie Hamric
Cello and Braille Music Teacher
Vice-President of National Federation of the Blind of Illinois At Large  Chapter

> On Jul 1, 2026, at 1:38 PM, Kira O'Bradovich via IL-Talk <il-talk at nfbnet.org> wrote:
> 
> Attention all RAP Users, I had planned to get this out tonight as I'm 
> in the middle of work but since my previous message did not suffice 
> and I understand the email from Uber this morning was confusing.
> 
> If you applied for the increase from 30 to 40 rides prior to June 
> 15th, you may have received two automated emails from Uber, one today 
> and one within the last few days. These are not generated or 
> controlled by PACE in any way at all. These come from Uber's automated 
> system and are always sent when any type of voucher, be it ours or 
> another that Uber offers, either expires/is cancelled or when a new 
> one is loaded onto your account. In this case they loaded the 40 ride 
> voucher ahead of time to ensure it was ready for July 1 and Uber's 
> system sent us an auto-generated message to tell us we had a new 
> voucher and then today the 30 ride voucher expired so we also received a message to let us know the 30 ride voucher was done.
> 
> You can ensure that your 40 ride pass is active by going to your 
> Wallet section in the Uber App and selecting "Voucher". It should list 
> both the new 40 ride pass under "Available" as well as list the 
> expired 30 ride pass under "Unavailable". You also, as others have 
> correctly pointed out, and what I did when I too was concerned when I 
> woke up to this email this morning, can check that your discount is 
> still applied by pretending to order a ride and checking that the pass is active.
> 
> Either way, even if this hadn't happened, I hope that all who received 
> notice they were approved planned to check that they had the 40 ride 
> voucher loaded and that it was working since today is the start of the 
> 40 rides. If for some reason your voucher was not applied or it's not 
> working please contact PACE at (312) 913-3110. If you applied after 
> that date it may take until August 1 for your 40 ride voucher to be loaded and active.
> 
> With thanks,
> Kira
> NFB of Illinois Chicago Chapter Advocacy Committee Chair 
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