[IL-Talk] Attention All RAP Users

[Kira O'Bradovich]

Thanks for sharing that Leslie, I’m sorry it wasn’t loaded. Could you also please share what, if anything, PACE advised you to do when you called and said it wasn’t loaded? Did they advise you to wait as you have? Did they say others are having the same issue?

I will follow up with our contact there as well on this today but wanted to know any other key details you could provide. Thanks so much! 

-Kira 


> On Jul 2, 2026, at 7:47 AM, iwannacu2--- via IL-Talk <il-talk at nfbnet.org> wrote:
> 
> Well,  I hope your 40 rides are on there today.
> Linda
> 
> -----Original Message-----
> From: IL-Talk <il-talk-bounces at nfbnet.org> On Behalf Of Leslie Hamric via IL-Talk
> Sent: Wednesday, July 1, 2026 4:18 PM
> To: il-talk at nfbnet.org
> Cc: Leslie Hamric <lhamric930 at comcast.net>; il-talk at nfbnet.org
> Subject: Re: [IL-Talk] Attention All RAP Users
> 
> Here is what happened to me. I applied in May and got approved that day. But my account does not show the voucher with 40 rides. It only shows the 30. So I called RTA to double check and they said yes I am approved. I'm gonna wait till tomorrow and see if the 40 voucher Ride is there. Maybe the system needs some time to update.
> Leslie Hamric
> Cello and Braille Music Teacher
> Vice-President of National Federation of the Blind of Illinois At Large  Chapter
> 
> 
>> On Jul 1, 2026, at 1:38 PM, Kira O'Bradovich via IL-Talk <il-talk at nfbnet.org> wrote:
>> 
>> Attention all RAP Users, I had planned to get this out tonight as I'm
>> in the middle of work but since my previous message did not suffice
>> and I understand the email from Uber this morning was confusing.
>> 
>> If you applied for the increase from 30 to 40 rides prior to June
>> 15th, you may have received two automated emails from Uber, one today
>> and one within the last few days. These are not generated or
>> controlled by PACE in any way at all. These come from Uber's automated
>> system and are always sent when any type of voucher, be it ours or
>> another that Uber offers, either expires/is cancelled or when a new
>> one is loaded onto your account. In this case they loaded the 40 ride
>> voucher ahead of time to ensure it was ready for July 1 and Uber's
>> system sent us an auto-generated message to tell us we had a new
>> voucher and then today the 30 ride voucher expired so we also received a message to let us know the 30 ride voucher was done.
>> 
>> You can ensure that your 40 ride pass is active by going to your
>> Wallet section in the Uber App and selecting "Voucher". It should list
>> both the new 40 ride pass under "Available" as well as list the
>> expired 30 ride pass under "Unavailable". You also, as others have
>> correctly pointed out, and what I did when I too was concerned when I
>> woke up to this email this morning, can check that your discount is
>> still applied by pretending to order a ride and checking that the pass is active.
>> 
>> Either way, even if this hadn't happened, I hope that all who received
>> notice they were approved planned to check that they had the 40 ride
>> voucher loaded and that it was working since today is the start of the
>> 40 rides. If for some reason your voucher was not applied or it's not
>> working please contact PACE at (312) 913-3110. If you applied after
>> that date it may take until August 1 for your 40 ride voucher to be loaded and active.
>> 
>> With thanks,
>> Kira
>> NFB of Illinois Chicago Chapter Advocacy Committee Chair
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