[Job-Discussions] working in customer service

[Chris Nestrud]

Dick,

Is this entire toolkit for people facing these types of problems available on https://employment.nfb.org? I looked
but did not immediately find it there. I'd think it would be a useful
resource that should not be hidden away.

Chris

On Thu, Sep 24, 2020 at 08:27:23AM -0500, Dick Davis via Job-Discussions wrote:
> Chad,
> You should contact Valerie Yingling of the NFB legal office at
> vyingling at nfb.org.  The NFB has an entire toolkit for people facing this
> type of employment problem.  She can advise you on how best to proceed.
> Don't wait until the relationship is broken and try to pick up the pieces.
> Dick Davis
> 
> -----Original Message-----
> From: Job-Discussions <job-discussions-bounces at nfbnet.org> On Behalf Of Chad
> Nelson via Job-Discussions
> Sent: Thursday, September 24, 2020 5:42 AM
> To: Job Discussions internet Mailing List <job-discussions at nfbnet.org>
> Cc: Chad Nelson <chad.mnelson.1971 at gmail.com>
> Subject: Re: [Job-Discussions] working in customer service
> 
> I use Aira for personal things but not for my job because of HIPAA laws. I
> work with colorguard and exact sciences laboratories in customer service and
> over 50% of the systems are in accessible with jaws. The epic system we use
> is the same, I went from doing 100% of my job independently to one piece of
> my job for over a year now. I have tried over and over unsuccessfully to
> advocate for accessible platforms, anaccessibility team that would focus on
> making sure things are accessible to disabled employees, and also have
> offered to test and remediate issues with systems that are being developed
> and I was told that I would be allowed to test it when it???s done. This is
> unacceptable because as those of you who are in the field of Webb
> accessibility testing, testing and remediation Hass to be done in the
> beginning stages of development and  ongoing. The upper management team with
> the exception of my supervisor just ignores me and does whatever they feel
> like doing. I was told that I cannot! Contact the CEO, which I am very
> seriously considering doing anyway. I think Kevin would be appalled to find
> out that my job is severely limited.
> 
> Sent from my US cellular iPhone SE.
> 
> > On Sep 24, 2020, at 12:31 AM, Justin Williams via Job-Discussions
> > <job-discussions at nfbnet.org> wrote:
> >
> > ???For me, AIRA is also a go to.
> >
> > Thanks,
> >
> > Justin
> >
> >
> > -----Original Message-----
> > From: Job-Discussions [mailto:job-discussions-bounces at nfbnet.org] On
> > Behalf Of Asanda Pavlacka via Job-Discussions
> > Sent: Wednesday, September 23, 2020 6:55 PM
> > To: Job Discussions internet Mailing List <job-discussions at nfbnet.org>
> > Cc: Asanda Pavlacka <asandapav at gmail.com>; Rachel Becker
> > <rlbecker304 at gmail.com>
> > Subject: Re: [Job-Discussions] working in customer service
> >
> > for me, aIra is my go to for visual interpretation on the job. Small tasks
> > like understanding what the screenshot is about becomes pretty simple with
> > those agents right in my back pocket.
> >
> > Sent from my iPhone
> >
> >> On Sep 23, 2020, at 1:50 PM, Rachel Becker via Job-Discussions
> >> <job-discussions at nfbnet.org> wrote:
> >>
> >> ???Hi All,
> >> I got a job working in customer service for a publishing company. I
> >> would like to hear from others working in this field. What
> >> accessibility challenges have you run into? What did you do if the
> >> training uses screenshots or other visual information?
> >> Rachel
> >>
> >> _______________________________________________
> >> Job-Discussions mailing list
> >> Job-Discussions at nfbnet.org
> >> http://nfbnet.org/mailman/listinfo/job-discussions_nfbnet.org
> >> To unsubscribe, change your list options or get your account info for
> >> Job-Discussions:
> >> http://nfbnet.org/mailman/options/job-discussions_nfbnet.org/asandapa
> >> v
> >> %40gmail.com
> >
> > _______________________________________________
> > Job-Discussions mailing list
> > Job-Discussions at nfbnet.org
> > http://nfbnet.org/mailman/listinfo/job-discussions_nfbnet.org
> > To unsubscribe, change your list options or get your account info for
> > Job-Discussions:
> > http://nfbnet.org/mailman/options/job-discussions_nfbnet.org/justin.wi
> > lliams2%40gmail.com
> >
> >
> > _______________________________________________
> > Job-Discussions mailing list
> > Job-Discussions at nfbnet.org
> > http://nfbnet.org/mailman/listinfo/job-discussions_nfbnet.org
> > To unsubscribe, change your list options or get your account info for
> > Job-Discussions:
> > http://nfbnet.org/mailman/options/job-discussions_nfbnet.org/chad.mnel
> > son.1971%40gmail.com
> 
> _______________________________________________
> Job-Discussions mailing list
> Job-Discussions at nfbnet.org
> http://nfbnet.org/mailman/listinfo/job-discussions_nfbnet.org
> To unsubscribe, change your list options or get your account info for
> Job-Discussions:
> http://nfbnet.org/mailman/options/job-discussions_nfbnet.org/ddavis%40blindinc.org
> 
> _______________________________________________
> Job-Discussions mailing list
> Job-Discussions at nfbnet.org
> http://nfbnet.org/mailman/listinfo/job-discussions_nfbnet.org
> To unsubscribe, change your list options or get your account info for Job-Discussions:
> http://nfbnet.org/mailman/options/job-discussions_nfbnet.org/ccn%40chrisnestrud.com