[Job-Discussions] working in customer service

[Dick Davis]

Chad,
You should contact Valerie Yingling of the NFB legal office at
vyingling at nfb.org.  The NFB has an entire toolkit for people facing this
type of employment problem.  She can advise you on how best to proceed.
Don't wait until the relationship is broken and try to pick up the pieces.
Dick Davis

-----Original Message-----
From: Job-Discussions <job-discussions-bounces at nfbnet.org> On Behalf Of Chad
Nelson via Job-Discussions
Sent: Thursday, September 24, 2020 5:42 AM
To: Job Discussions internet Mailing List <job-discussions at nfbnet.org>
Cc: Chad Nelson <chad.mnelson.1971 at gmail.com>
Subject: Re: [Job-Discussions] working in customer service

I use Aira for personal things but not for my job because of HIPAA laws. I
work with colorguard and exact sciences laboratories in customer service and
over 50% of the systems are in accessible with jaws. The epic system we use
is the same, I went from doing 100% of my job independently to one piece of
my job for over a year now. I have tried over and over unsuccessfully to
advocate for accessible platforms, anaccessibility team that would focus on
making sure things are accessible to disabled employees, and also have
offered to test and remediate issues with systems that are being developed
and I was told that I would be allowed to test it when it’s done. This is
unacceptable because as those of you who are in the field of Webb
accessibility testing, testing and remediation Hass to be done in the
beginning stages of development and  ongoing. The upper management team with
the exception of my supervisor just ignores me and does whatever they feel
like doing. I was told that I cannot! Contact the CEO, which I am very
seriously considering doing anyway. I think Kevin would be appalled to find
out that my job is severely limited.

Sent from my US cellular iPhone SE.

> On Sep 24, 2020, at 12:31 AM, Justin Williams via Job-Discussions
> <job-discussions at nfbnet.org> wrote:
>
> For me, AIRA is also a go to.
>
> Thanks,
>
> Justin
>
>
> -----Original Message-----
> From: Job-Discussions [mailto:job-discussions-bounces at nfbnet.org] On
> Behalf Of Asanda Pavlacka via Job-Discussions
> Sent: Wednesday, September 23, 2020 6:55 PM
> To: Job Discussions internet Mailing List <job-discussions at nfbnet.org>
> Cc: Asanda Pavlacka <asandapav at gmail.com>; Rachel Becker
> <rlbecker304 at gmail.com>
> Subject: Re: [Job-Discussions] working in customer service
>
> for me, aIra is my go to for visual interpretation on the job. Small tasks
> like understanding what the screenshot is about becomes pretty simple with
> those agents right in my back pocket.
>
> Sent from my iPhone
>
>> On Sep 23, 2020, at 1:50 PM, Rachel Becker via Job-Discussions
>> <job-discussions at nfbnet.org> wrote:
>>
>> Hi All,
>> I got a job working in customer service for a publishing company. I
>> would like to hear from others working in this field. What
>> accessibility challenges have you run into? What did you do if the
>> training uses screenshots or other visual information?
>> Rachel
>>
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>> %40gmail.com
>
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