[Job-Discussions] FW: working in customer service

Fri Sep 25 20:46:52 UTC 2020

Dear List Members,

It appears I was premature in my enthusiasm, however, Valerie provided some
information that they are working on. Please contact her if you find
yourself in a position where your employer puts  your job in jeopardy
because of their unwillingness to work with you on access. vyingling at nfb.org.

Dick Davis

*From:* Yingling, Valerie <Vyingling at nfb.org>
*Sent:* Thursday, September 24, 2020 5:35 PM
*To:* Dick Davis <ddavis at blindinc.org>
*Subject:* RE: [Job-Discussions] working in customer service

Hi Dick,

The employment toolkit is not finished or published. We announced during
the convention workshop that it would be "coming soon!" Much of the
information will be sourced from
https://www.eeoc.gov/laws/guidance/enforcement-guidance-reasonable-accommodation-and-undue-hardship-under-ada
.

Best,
Valerie

-----Original Message-----
From: Dick Davis <ddavis at blindinc.org>
Sent: Thursday, September 24, 2020 3:44 PM
To: Job Discussions internet Mailing List <job-discussions at nfbnet.org>
Cc: Yingling, Valerie <Vyingling at nfb.org>
Subject: RE: [Job-Discussions] working in customer service

Hi Guys,
I cannot find it myself. I am asking Valerie to help us find it. I agree
that we need to find a way to make things like this more visible.
Best,
Dick Davis

-----Original Message-----
From: Job-Discussions <job-discussions-bounces at nfbnet.org> On Behalf Of
Justin Williams via Job-Discussions
Sent: Thursday, September 24, 2020 9:31 AM
To: 'Job Discussions internet Mailing List' <job-discussions at nfbnet.org>
Cc: Justin Williams <justin.williams2 at gmail.com>
Subject: Re: [Job-Discussions] working in customer service

I think advocacy and the one for college students and accommodations are
the two on there.

-----Original Message-----
From: Job-Discussions [mailto:job-discussions-bounces at nfbnet.org
<job-discussions-bounces at nfbnet.org>] On Behalf Of Chris Nestrud via
Job-Discussions
Sent: Thursday, September 24, 2020 10:25 AM
To: Job Discussions internet Mailing List <job-discussions at nfbnet.org>
Cc: Chris Nestrud <ccn at chrisnestrud.com>
Subject: Re: [Job-Discussions] working in customer service

Dick,

Is this entire toolkit for people facing these types of problems available
on https://employment.nfb.org? I looked but did not immediately find it
there. I'd think it would be a useful resource that should not be hidden
away.

Chris

On Thu, Sep 24, 2020 at 08:27:23AM -0500, Dick Davis via Job-Discussions
wrote:
> Chad,
> You should contact Valerie Yingling of the NFB legal office at
> vyingling at nfb.org. The NFB has an entire toolkit for people facing
> this type of employment problem. She can advise you on how best to
proceed.
> Don't wait until the relationship is broken and try to pick up the
pieces.
> Dick Davis
>
> -----Original Message-----
> From: Job-Discussions <job-discussions-bounces at nfbnet.org> On Behalf
> Of Chad Nelson via Job-Discussions
> Sent: Thursday, September 24, 2020 5:42 AM
> To: Job Discussions internet Mailing List <job-discussions at nfbnet.org>
> Cc: Chad Nelson <chad.mnelson.1971 at gmail.com>
> Subject: Re: [Job-Discussions] working in customer service
>
> I use Aira for personal things but not for my job because of HIPAA
> laws. I work with colorguard and exact sciences laboratories in
> customer service and over 50% of the systems are in accessible with
> jaws. The epic system we use is the same, I went from doing 100% of my
> job independently to one piece of my job for over a year now. I have
> tried over and over unsuccessfully to advocate for accessible
> platforms, anaccessibility team that would focus on making sure things
> are accessible to disabled employees, and also have offered to test
> and remediate issues with systems that are being developed and I was
> told that I would be allowed to test it when it???s done. This is
> unacceptable because as those of you who are in the field of Webb
> accessibility testing, testing and remediation Hass to be done in the
> beginning stages of development and ongoing. The upper management
> team with the exception of my supervisor just ignores me and does
> whatever they feel like doing. I was told that I cannot! Contact the
> CEO, which I am very seriously considering doing anyway. I think Kevin
would be appalled to find out that my job is severely limited.
>
> Sent from my US cellular iPhone SE.
>
> > On Sep 24, 2020, at 12:31 AM, Justin Williams via Job-Discussions
> > <job-discussions at nfbnet.org> wrote:
> >
> > ???For me, AIRA is also a go to.
> >
> > Thanks,
> >
> > Justin
> >
> >
> > -----Original Message-----
> > From: Job-Discussions [mailto:job-discussions-bounces at nfbnet.org
<job-discussions-bounces at nfbnet.org>] On
> > Behalf Of Asanda Pavlacka via Job-Discussions
> > Sent: Wednesday, September 23, 2020 6:55 PM
> > To: Job Discussions internet Mailing List
> > <job-discussions at nfbnet.org>
> > Cc: Asanda Pavlacka <asandapav at gmail.com>; Rachel Becker
> > <rlbecker304 at gmail.com>
> > Subject: Re: [Job-Discussions] working in customer service
> >
> > for me, aIra is my go to for visual interpretation on the job. Small
> > tasks like understanding what the screenshot is about becomes pretty
> > simple with those agents right in my back pocket.
> >
> > Sent from my iPhone
> >
> >> On Sep 23, 2020, at 1:50 PM, Rachel Becker via Job-Discussions
> >> <job-discussions at nfbnet.org> wrote:
> >>
> >> ???Hi All,
> >> I got a job working in customer service for a publishing company. I
> >> would like to hear from others working in this field. What
> >> accessibility challenges have you run into? What did you do if the
> >> training uses screenshots or other visual information?
> >> Rachel
> >>
> >> _______________________________________________
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> >> et.org
> >> pa
> >> v
> >> %40gmail.com
> >
> > _______________________________________________
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> >
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>
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