[Job-Listings] Employment Opportunity: Solutions Delivery Manager: Vispero; Remote

[David Andrews]

>
>---------- Forwarded message ---------- From: 
>David Goldfield <david.goldfield at outlook.com> 
>Date: Sat, 10 Oct 2020 23:07:17 -0400 Subject: 
>[tech-vi Announce List] Employment Opportunity: 
>Solutions Delivery Manager: Vispero; Remote To: 
>Tech-Vi Announce List <tech-vi at groups.io> 
>Solutions Delivery Manager Remote Full-time 
>Senior Manager/Director, Solutions Delivery - 
>100% Remote anywhere in US As a Senior Manager 
>of Solutions Delivery (SD), you will be a leader 
>within the Solutions Delivery Organization 
>helping to define the team’s strategy, 
>direction and planning and with responsibility 
>for execution of the team’s initiatives within 
>that practice. This role includes direct 
>supervision of a group of Principal Engineers, 
>Senior Engineers, and Engineers. As Senior 
>Manager of Solutions Delivery, you will also 
>collaborate with leaders across Sales, Customer 
>Success and SaaS to ensure that corporate and 
>client initiatives are fulfilled. Specific 
>responsibilities include: Strategy: Work with 
>TPG’s VP of Solutions Delivery to define the 
>key performance indicators (KPI), metrics, and 
>strategies for the practice based on the overall 
>SD goals. Contribute to the design and 
>deployment of new service offerings to meet 
>client needs and increase revenue and account 
>development. Collaborate with SaaS and Customer 
>Success to operationalize a system to measure 
>customer health and maturity. Align SaaS 
>platform offerings with SD service offerings to 
>appropriate customer use cases and define 
>package-based offerings. Work with Sales to 
>ensure SD service offerings are correctly 
>scoped, positioned and priced during the 
>pre-sales process. Management & Leadership: 
>Directly manage a team of Principal Engineers, 
>Senior Engineers and Engineers across the SD 
>disciplines (Tech, UX and Training). Mentor and 
>lead the team to provide strategic direction, 
>advise on career direction, and drive the 
>priorities of the team. Design operational plans 
>and projects for achieving the SD goals and work 
>with team members to execute and track the plan. 
>With the project managers, manage, track, and 
>optimize the resource management needs across 
>all internal and client-based projects. Drive 
>continuous improvement of SD’s processes, 
>methodology, and templates to ensure they align 
>with the TPG and client project needs. Monitor 
>team performance, utilization levels, and 
>coordination effectiveness. Provide input to the 
>SD staffing plan to determine hiring strategy, 
>training and onboarding methodology, and 
>providing mentorship for the team in support of 
>their career development. Collaborate with 
>senior leadership across TPG to identify and 
>plan major organizational projects impacting the 
>SD in support of the overall TPG goals. 
>Contribute to the definition, management and 
>tracking of the SD budget. Foster a 
>success-oriented, accountable environment. 
>Customers: Help to develop, promote, market and 
>sell SD offerings and SaaS programs in 
>partnership with SaaS, Customer Success, and 
>Sales and Marketing counterparts. Engage active 
>customers and pre-sales prospects to advise on 
>TPG services to support positive prospect and 
>client engagement for closing new opportunities. 
>Drive account growth through existing clients 
>and support Sales account planning efforts. 
>Assist with contract review and planning as it 
>relates to scoping, SOW creation, resource 
>allocation and delivery planning. Participate in 
>conferences and other customer-facing functions. 
>Achieve KPI's: Consistently achieve revenue and 
>client satisfaction related KPIs. Work with the 
>VP of SD to identify and proactively address 
>barriers to reaching KPIs. Manage regular 
>forecast, utilization, capacity and project 
>health reporting and ad-hoc reporting as needed 
>to manage and communicate risk; forecast 
>services revenue and track actuals vs. forecast. 
>Consistently report on SD operational status to 
>internal stakeholders. Job Requirements: 3+ 
>years of professional services leadership 
>experience delivering to large, complex, 
>enterprise clients. 5+ years of professional 
>services, implementation, consulting or related 
>experience. Experience managing a high 
>performing team, including recruiting, training, 
>and development. Strong operational management, 
>project and program management, consulting, and 
>process improvement skills. Ability to navigate 
>complex organizations to accelerate 
>accessibility programs and SaaS adoption, 
>influence collaboration, and evangelize 
>opportunities for growth. Experience working 
>with Sales and Customer Success Managers to 
>drive services sales and SaaS platform adoption 
>Excellent communication and presentation skills 
>with C-level executives. Proven track record of 
>forecasting and delivering on services revenue. 
>Strong empathy for customers and passion for 
>revenue and growth. Ability to travel up to 5% 
>(regionally/internationally). Posted 17 days ago Apply Now


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