[Job-Listings] Accessibility Support Engineer Openings at Salesforce!

[Darrell Hilliker]

Hello Everyone,

This is my dream job, and I hope it can now be yours, too!

We believe Salesforce can be the world’s most accessible company and
#1 ranked employer for people with disabilities.

Bring your skills and strengths to a place that embraces diversity. At
Salesforce, we believe who you are – including everything that makes
you unique – contributes to how you add value to what you do. We are
committed to fostering a supportive environment that welcomes and
celebrates all ideas and perspectives. We are looking for ambitious
team players to join our cutting-edge support team, working to ensure
we have a great support experience for our customers with
disabilities! In line with our core value of Equality, Salesforce is
committed to providing products and support available for everyone,
including people with disabilities.

These positions are for individuals who have strong experience with
digital accessibility, and are highly motivated, self-directed and
have a desire to work on the #1 cloud-based platform. You must possess
excellent analytical and communication skills and have the passion to
deliver outstanding support. The Global Support work environment is
highly client-focused and fast paced, operating globally to provide
24/7/365 technical support.

Do you want to help make a positive impact on our customers? Our
Customer Success Support teams are hiring for the following career
opportunity in both our Portland and Indianapolis Hubs.

Your Impact - Responsibilities:

Resolve and skillfully manage complex product accessibility issues for
people with disabilities.
Manage customers' expectations and experience in a way that results in
high customer satisfaction.
Develop and maintain technical expertise in assigned areas of product
functionality and utilize that expertise effectively to help
customers.
Oversee and manage the prompt and complete resolution of technical
challenges and business issues.
Create knowledge base materials dedicated towards operational
efficiency while also empowering and enabling the greater support
community.
Share best practices with team members to enhance the quality and
efficiency of customer support.
Spearhead the accessibility support program, partner with product
managers, designers and developers to help them create accessible
products and features.
Partner with the product team to track accessibility work and priorities.
Evangelize accessible design and development, both within Salesforce
and to our customers.

Minimum Qualifications:

Strong familiarity with assistive technology, including screen readers
Demonstrated analysis, problem solving and troubleshooting expertise
Excellent communicator with high empathy skills
Familiarity with web development, including industry accessibility
standards such as WCAG 2.0/2.1 and ARIA.
Ability to effectively prioritize and escalate customer issues as required
Ability to multi-task and perform effectively under pressure
Knowledge of Object-Oriented design and core programming concepts

Preferred Qualifications:

Experience with Salesforce and/or CRM applications.
Certified Salesforce Administrator (ADMIN201)
IAAP Web Accessibility Specialist (WAS) Certification
JAWS Certification
Previous Support experience
Understanding of Internet technologies: firewalls, web servers, web
proxy servers, etc.
Knowledge of database concepts and data management (RDBMS) and SQL
Knowledge of XML, preferably experience using server-to-server web
services (SOAP)
Knowledge of both the front-end web tier (JavaScript, AJAX, HTML,
DHTML, CSS, and cross-browser development) and back end (Java,.Net,
SQL) software development

* Qualification for this job is contingent upon acceptable results
from a background investigation as well as your obtaining and
maintaining the specific level U.S. government background
investigation required for this role. U.S. citizenship (U.S. born or
naturalized) required*

Please learn more and apply at the following link:
https://inclusively.com/job/vrVD3XgZAWBxqE0a

Please feel free to contact me off list at jobs (at)
blindaccessjournal.com with any questions or to be considered for
referral.

Thanks,

Darrell