[Job-Listings] Salesforce - Accessibility Support Engineer - U.S.

[darrell.hilliker at gmail.com]

Hello Everyone,

 

We're looking for two accessibility support engineers to join our team here
in the U.S. This is a fantastic opportunity for anyone who knows what
they're doing in the accessibility space and would like to take their career
to the next level. 

 

We're doing great things and I'd love to bring another blind engineer on
board. Please access
https://careers.salesforce.com/en/jobs/jr222070/accessibility-support-engine
er/ to learn more and to apply. Please feel free to email me directly at
darrell at blindaccessjournal.com <mailto:darrell at blindaccessjournal.com>  with
any questions about this position, our team or Salesforce in general.

 

We believe Salesforce can be the world's most accessible company and #1
ranked employer for people with disabilities.

Bring your skills and strengths to a place that embraces diversity. At
Salesforce, we believe who you are - including everything that makes you
unique - contributes to how you add new value to what you do. We are
committed to fostering a supportive environment that welcomes and celebrates
all ideas and perspectives. We are looking for high-reaching standout
colleagues to join our pioneering support team, working to ensure we have a
great support experience for our customers with disabilities! In line with
our core value of Equality, Salesforce is committed to providing products
and support available for everyone, including people with disabilities.

These positions are for individuals who have strong experience with digital
accessibility, and are highly motivated, self-directed and have a desire to
work on the #1 cloud-based platform. You must possess excellent analytical
and communication skills and have the passion to deliver outstanding
support.

The Global Support work environment is highly customer-focused and fast
paced, operating globally to provide 24/7/365 technical support.

Do you want to help make a positive impact on our customers? Our Customer
Success Support teams are hiring for the following career opportunity in our
Bellevue, Atlanta and Indianapolis Hubs! 

Please note: This role requires you to work on premise at one of our
offices, for 3-4 days of your work week. 

Your Impact - Responsibilities:

. Resolve and skillfully lead complex product accessibility issues for
people with disabilities.

. Manage customers' expectations and experience in a way that results in
high customer satisfaction.

. Develop and maintain technical expertise in assigned areas of product
functionality and utilize that expertise effectively to help customers.

. Oversee and run the prompt and complete resolution of technical challenges
and business issues.

. Create knowledge base materials dedicated towards operational efficiency
while also empowering and enabling the greater support community.

. Share standard processes with team members to enhance the quality and
efficiency of customer support.

. Partner with the product team to track accessibility work and priorities.

. Evangelize accessible design and development, both within Salesforce and
to our customers.

Minimum Qualifications:

. Strong familiarity with assistive technology, including screen readers

. Demonstrated analysis, problem solving and troubleshooting expertise

. Excellent communicator with high empathy skills

. Familiarity with web development, including industry accessibility
standards such as WCAG 2.0/2.1 and ARIA.

. Ability to effectively prioritize and escalate customer issues as required

. Ability to multi-task and perform effectively under pressure

. Knowledge of Object-Oriented design and core programming concepts

Preferred Qualifications:

Experience with Salesforce and/or CRM applications.

Certified Salesforce Administrator (ADMIN201)

IAAP Web Accessibility Specialist (WAS) Certification

JAWS Certification

Previous Support experience

Understanding of Internet technologies: firewalls, web servers, web proxy
servers, etc.

Knowledge of database concepts and data management (RDBMS) and SQL

Knowledge of XML, preferably experience using server-to-server web services
(SOAP)

Knowledge of both the front-end web tier (JavaScript, AJAX, HTML, DHTML,
CSS, and cross-browser development) and back end (Java,.Net, SQL) software
development

* Qualification for this job is contingent upon acceptable results from a
background investigation as well as your obtaining and maintaining the
specific level U.S. government background investigation required for this
role. U.S. citizenship (U.S. born or naturalized) required*

 

I look forward to hearing from some awesome blind people as the recruiting
process moves forward on these positions.

 

Thanks,

 

Darrell

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