[Job-Listings] Salesforce: [Dublin, Ireland] Technical Support Engineer - Accessibility specialist

[Darrell Hilliker]

Hi Everyone,

Our Accessibility Support team is growing, and I'd love to see a
highly-qualified blind person fill this position on our fantastic team!
Please carefully review the position description below and apply if you
know your stuff and you care deeply about accessibility.

Location: Ireland - Dublin

Description

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business
with AI+ Data +CRM. Leading with our core values, we help companies across
every industry blaze new trails and connect with customers in a whole new
way. And, we empower you to be a Trailblazer, too — driving your
performance and career growth, charting new paths, and improving the state
of the world. If you believe in business as the greatest platform for
change and in companies doing well and doing good – you’ve come to the
right place.

Your Impact - Responsibilities:
Resolve and strategically manage sophisticated product accessibility issues
for people with disabilities.
Manage customers' expectations and experience in a way that results in high
customer happiness.
Develop and maintain technical expertise in assigned areas of product
functionality and utilize that expertise effectively to help customers.
Oversee and manage the timely and complete resolution of technical
challenges and business issues.
Build knowledge base materials dedicated towards operational efficiency
while also empowering and enabling the greater support community.
Share best practices with team members to improve the quality and
efficiency of customer support.
Partner with the product team to supervise accessibility work and
priorities.
Evangelize accessible design and development, both within Salesforce and to
our customers.

Minimum Qualifications:
Strong familiarity with assistive technology, including screen readers
Demonstrated analysis, problem solving and troubleshooting expertise
Excellent communicator with high empathy skills
Familiarity with web development, including industry accessibility
standards such as WCAG 2.0/2.1 and ARIA.
Ability to effectively prioritize and escalate customer issues as required
Ability to multi-task and perform effectively under pressure
Knowledge of Object-Oriented design and core programming concepts

Preferred Qualifications:
Experience with Salesforce and/or CRM applications.
Certified Salesforce Administrator (ADMIN201)
IAAP Web Accessibility Specialist (WAS) Certification
JAWS Certification
Previous Customer Support experience or experience working directly with
customers
Understanding of Internet technologies: firewalls, web servers, web proxy
servers, etc.
Knowledge of database concepts and data management (RDBMS) and SQL
Knowledge of XML, preferably experience using server-to-server web services
(SOAP)
Knowledge of both the front-end web tier (JavaScript, AJAX, HTML, DHTML,
CSS, and cross-browser development) and back end (Java, .Net, SQL) software
development

Please access
https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Technical-Support-Engineer---Accessibility-specialist_JR219123
to apply.

Please feel free to email me directly at darrell (at) blindaccessjournal.com
if you would like to learn more about this opportunity to join an amazing
team at the best place to work!

All the best,

Darrell Hilliker
Senior Accessibility Support Engineer
Salesforce
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