[Job-Listings] We're Looking for Another Great US-Based Accessibility Support Engineer at Salesforce!

[darrell.hilliker at gmail.com]

Hi Everyone,

 

I'm always looking for fantastic blind candidates for our amazing, growing
Accessibility Support Team!

 

We believe Salesforce can be the world's most accessible company and #1
ranked employer for people with disabilities.

Bring your skills and strengths to a place that embraces diversity. At
Salesforce, we believe who you are - including everything that makes you
unique - contributes to how you add value to what you do. We are committed
to fostering a supportive environment that welcomes and celebrates all ideas
and perspectives.

 

We are looking for ambitious team players to join our cutting-edge support
team, working to ensure we have a great support experience for our customers
with disabilities! In line with our core value of Equality, Salesforce is
committed to providing products and support available for everyone,
including people with disabilities. These positions are for individuals who
have strong experience with digital accessibility, and are highly motivated,
self-directed and have a desire to work on the #1 cloud-based platform. You
must possess excellent analytical and communication skills and have the
passion to deliver outstanding support.

 

The Global Support work environment is highly client-focused and fast paced,
operating globally to provide 24/7/365 technical support.

 

Do you want to help make a positive impact on our customers? Our Customer
Success Support teams are hiring for the following career opportunity in our
Bellevue, Atlanta and Indianapolis Hubs.

 

Your Impact - Responsibilities:

.Resolve and skillfully manage complex product accessibility issues for
people with disabilities.

.Manage customers' expectations and experience in a way that results in high
customer satisfaction.

.Develop and maintain technical expertise in assigned areas of product
functionality and utilize that expertise effectively to help customers.

.Oversee and manage the prompt and complete resolution of technical
challenges and business issues.

.Create knowledge base materials dedicated towards operational efficiency
while also empowering and enabling the greater support community.

.Share best practices with team members to enhance the quality and
efficiency of customer support..

.Partner with the product team to track accessibility work and priorities.

.Evangelize accessible design and development, both within Salesforce and to
our customers.

 

Minimum Qualifications:

.Strong familiarity with assistive technology, including screen readers

.Demonstrated analysis, problem solving and troubleshooting expertise

.Excellent communicator with high empathy skills

.Familiarity with web development, including industry accessibility
standards such as WCAG 2.0/2.1 and ARIA.

.Ability to effectively prioritize and escalate customer issues as required

.Ability to multi-task and perform effectively under pressure

.Knowledge of Object-Oriented design and core programming concepts

 

Preferred Qualifications:

Experience with Salesforce and/or CRM applications.

Certified Salesforce Administrator (ADMIN201)

IAAP Web Accessibility Specialist (WAS) Certification

JAWS Certification

Previous Support experience

Understanding of Internet technologies: firewalls, web servers, web proxy
servers, etc.

Knowledge of database concepts and data management (RDBMS) and SQL

Knowledge of XML, preferably experience using server-to-server web services
(SOAP)

Knowledge of both the front-end web tier (JavaScript, AJAX, HTML, DHTML,
CSS, and cross-browser development) and back end (Java,.Net, SQL) software
development

 

* Qualification for this job is contingent upon acceptable results from a
background investigation as well as your obtaining and maintaining the
specific level U.S. government background investigation required for this
role. U.S. citizenship (U.S. born or naturalized) required*

 

Please see
https://careers.salesforce.com/en/jobs/jr252843/accessibility-support-engine
er/ to apply and email me directly if you would like additional information
about Salesforce or our team.

 

Thanks,

 

Darrell Hilliker, NU7I, CPWA

Innovation: Technology is not innovative if it is not accessible. In fact,
it is unintentionally ableist, or even racist or misogynistic, when
technology is designed without inclusion as a first principle. And being
ableist is not innovative at all. Being ableist is an outdated way of doing
things. Choose not to be outdated. Be intentionally innovative and include
people with disabilities throughout your project lifecycle, starting from
the beginning in the design and planning stages.

 

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