[Job-Listings] NIB seeking Coordinator, Channel Operations at Alexandria, VA HQ

[Forbes, Janice]

Coordinator, Channel Operations

National Industries for the Blind (NIB) is currently seeking an entry level Coordinator, Channel Operations person for our Channel Management department at our headquarters in Alexandria, VA. This is a hybrid position requiring on site work in Alexandria three days (Tuesday, Wednesday, and Thursday) per week. This is a non-exempt (hourly) full-time position with an annual salary of $53,200 to $65,300 paid bi-weekly. We do not offer relocation. We do not offer visa sponsorship. We do not offer visa renewal.


Statement of Purpose
Provides comprehensive support to Channel stakeholders, including non-profit agencies, distribution partners, federal agencies, and internal teams. Collaborates cross-functionally with various departments and external partners to develop and enhance customer success strategies.


Education
Two years of college education from an accredited university or college, or a high school diploma with relevant work experience. An equivalent combination of education and experience may also be considered.


Experience

  *   Minimum of three years' general office experience. Knowledge of the AbilityOne Program and product lines preferred. Database management experience a plus.
  *   Proficiency in Microsoft Office Suite (including Word, PowerPoint, Outlook, and Excel) is required for reporting, data analysis, and effective communication.


Sample of Specific Duties and Responsibilities

  *   Accurately collect customer data from various sources such as forms, emails, and websites to ensure proper processing and management of channel partners.
  *   Develop, manage, and maintain customer databases, ensuring that all information is accurate, up-to-date, and compliant with organizational standards.
  *   Coordinate and manage the onboarding process for new channel partners, ensuring all requirements are met and documentation is accurately completed.
  *   Deliver training and support materials to partners to ensure channel partners are equipped to succeed in the distribution program.
  *   Track email bounce rates, and flag contacts for removal if emails to them are consistently bouncing, ensuring the health of our communication outreach.


NIB IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER

NIB is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
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Janice Forbes
Coordinator, Human Resources - Recruiting and Special Projects
National Industries for the Blind (NIB)
 jforbes at nib.org<mailto:jforbes at nib.org>

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