[Md-sligo] FW: Metro Accessibility Update - 3/1/13 (Metro Awards New Contracts for Paratransit Service)

[mr. Chikodinaka Oguledo]

hello debby thanks for the metroaccess information. I will bee leveing
2go to nigeria soon so dont send mee emails I will bee away from my
computer on 30 of march!

On 3/4/13, Brown, Debbie <dabro at loc.gov> wrote:
>
>
> From: access [mailto:access at wmata.com]
> Sent: Friday, March 01, 2013 4:00 PM
> Subject: Metro Accessibility Update - 3/1/13 (Metro Awards New Contracts for
> Paratransit Service)
>
>
>
> [cid:image002.png at 01CE18DF.7158C620]
>
>
>
>
>
> Accessibility Update
>
>
> The Best Ride in the Nation
>
>
> March 1, 2013
>
>
> Metro awards new contracts for paratransit services
>
>
>
>       Metro announced today that it is awarding contracts to five vendors
> who will provide its specialized MetroAccess transportation service for
> people with disabilities for a total of $86 million dollars annually.
>
> Using a new business model that created three categories for proposals, the
> contracts are within Metro's current budget, and will be awarded to Veolia
> Transportation ($36.46 million), First Transit ($22.07 million), and Diamond
> Transportation ($9.79 million) for service delivery; to MV Transportation
> ($14.61 million) for managing the MetroAccess Call Center; and to MTM ($2.55
> million) for management of an independent quality assurance function. All
> contract awards will be for five years, with a renewal option for an
> additional five years.
>
> "The winners in this process are our customers who will receive services
> from companies that are being held to even stricter performance standards
> for reliability," said General Manager Richard Sarles. "I want to thank the
> Accessibility Advisory Committee for its assistance in developing higher
> standards that our new contractors are required to meet."
>
>
>
> [cid:image005.jpg at 01CE1695.46E90EA0]
>
> Photo: MetroAccess vehicle
>
>
>
> Link to Press
> Release<http://www.wmata.com/about_metro/news/PressReleaseDetail.cfm?ReleaseID=5447>
>
>
> The contracts provide a new approach for determining when a paratransit
> vehicle is "late," as the contractor managing the scheduling and dispatching
> functions will share performance incentives and disincentives with the
> contractors delivering the service to customers. Additionally, disincentives
> for "excessive" lateness are strengthened in the new contracts. Trips that
> are delivered 20 minutes past the scheduled arrival time trigger the
> disincentive versus the previous standard of 30 minutes. The contracts also
> provide stronger disincentives for service that drops below 90 percent
> on-time, as well as incentives for service providers that exceed reliability
> standards. To ensure better compliance with customer service standards,
> Metro will employ a separate contractor to monitor quality assurance from
> the companies delivering service.
>
> The contract awards mark the conclusion of a competitive process, which
> began with the issuance of a request for proposals in June 2012. The
> proposals were judged on a "best value" basis, meaning that both technical
> merit and price were considered, but with the greater emphasis on quality.
> All successful proposers will have local management for their portion of the
> contracted service.
>
>
>
> In addition to the service contracts, Metro will continue to fund vehicles,
> fuel, and insurance to provide paratransit service at a total cost of
> approximately $50 per passenger. Metro Transit Police will conduct
> fingerprint criminal background checks on all customer facing employees of
> the five contractors. Metro's Access Services staff will manage the
> contracts, conducting fleet inspections, monitoring service on the street,
> and managing technology and scheduling efficiencies.
>
>
>
> "The transition to new contractors will be relatively seamless for our
> customers," said AGM for Access Services Christian T. Kent. "We are not
> changing our operating policies, and the information and phone numbers in
> our Customer Guide will remain the same. Also, the management of our Call
> Center and client data remains with our experienced current provider. The
> real difference will be in the stronger resources that are being dedicated
> for improvement of service, and we will be holding our contractors to even
> higher standards of performance and care for our customers."
>
>
>
> The new contractors for service delivery already provide paratransit
> services in areas across the U.S. Veolia Transportation operates paratransit
> service in 50 locations across North America, including Baltimore, Seattle,
> and Kansas City. First Transit operates the D.C. Circulator and in 37
> locations, including New Jersey, Chicago, Jacksonville, and Columbus, Ohio.
> Diamond Transportation is a local firm that has provided MetroAccess service
> since its inception in 1994.
>
>
> Mark Your Calendars
>
> Accessibility Advisory Committee -
>
> Full Committee Meeting
>
> March 4, 2013; 5:30 p.m. - 7:30 p.m.
>
>
>
> Accessibility Advisory Committee -
>
> Bus & Rail Subcommittee Meeting
>
> March 11, 2013; 4:00 p.m. - 6:00 p.m.
>
>
>
> Accessibility Advisory Committee - MetroAccess Subcommittee Meeting
>
> March 18, 2013; 4:00 p.m. - 6:00 p.m.
>
>
>
> All meetings will be held at Metro's Headquarters  Building
>
> 600 Fifth Street, NW
>
> Washington DC 20001
>
>
>
>
>
>
>
>


-- 
!if you try you will seg-seed. try try try agan. for if you persevear.
you will konker never fear. try try try agan. one love keep us
together. our theem signitcher song. Obianuju is our daughter's
signitcher theem song.