[Md-sligo] FW: Metro Accessibility Update - 3/1/13 (Metro Awards New Contracts for Paratransit Service)

[Brown, Debbie]

Chika, you have to unsubscribe from the list yourself.  You can do it from the website, the same way you sign up for it.
Debbie


-----Original Message-----
From: Md-sligo [mailto:md-sligo-bounces at nfbnet.org] On Behalf Of mr. Chikodinaka Oguledo
Sent: Monday, March 04, 2013 8:35 PM
To: Sligo Creek Chapter list, NFB of Maryland
Subject: Re: [Md-sligo] FW: Metro Accessibility Update - 3/1/13 (Metro Awards New Contracts for Paratransit Service)

hello debby thanks for the metroaccess information. I will bee leveing 2go to nigeria soon so dont send mee emails I will bee away from my computer on 30 of march!

On 3/4/13, Brown, Debbie <dabro at loc.gov> wrote:
>
>
> From: access [mailto:access at wmata.com]
> Sent: Friday, March 01, 2013 4:00 PM
> Subject: Metro Accessibility Update - 3/1/13 (Metro Awards New 
> Contracts for Paratransit Service)
>
>
>
> [cid:image002.png at 01CE18DF.7158C620]
>
>
>
>
>
> Accessibility Update
>
>
> The Best Ride in the Nation
>
>
> March 1, 2013
>
>
> Metro awards new contracts for paratransit services
>
>
>
>       Metro announced today that it is awarding contracts to five 
> vendors who will provide its specialized MetroAccess transportation 
> service for people with disabilities for a total of $86 million dollars annually.
>
> Using a new business model that created three categories for 
> proposals, the contracts are within Metro's current budget, and will 
> be awarded to Veolia Transportation ($36.46 million), First Transit 
> ($22.07 million), and Diamond Transportation ($9.79 million) for 
> service delivery; to MV Transportation
> ($14.61 million) for managing the MetroAccess Call Center; and to MTM 
> ($2.55
> million) for management of an independent quality assurance function. 
> All contract awards will be for five years, with a renewal option for 
> an additional five years.
>
> "The winners in this process are our customers who will receive 
> services from companies that are being held to even stricter 
> performance standards for reliability," said General Manager Richard 
> Sarles. "I want to thank the Accessibility Advisory Committee for its 
> assistance in developing higher standards that our new contractors are required to meet."
>
>
>
> [cid:image005.jpg at 01CE1695.46E90EA0]
>
> Photo: MetroAccess vehicle
>
>
>
> Link to Press
> Release<http://www.wmata.com/about_metro/news/PressReleaseDetail.cfm?R
> eleaseID=5447>
>
>
> The contracts provide a new approach for determining when a 
> paratransit vehicle is "late," as the contractor managing the 
> scheduling and dispatching functions will share performance incentives 
> and disincentives with the contractors delivering the service to 
> customers. Additionally, disincentives for "excessive" lateness are 
> strengthened in the new contracts. Trips that are delivered 20 minutes 
> past the scheduled arrival time trigger the disincentive versus the 
> previous standard of 30 minutes. The contracts also provide stronger 
> disincentives for service that drops below 90 percent on-time, as well 
> as incentives for service providers that exceed reliability standards. 
> To ensure better compliance with customer service standards, Metro 
> will employ a separate contractor to monitor quality assurance from the companies delivering service.
>
> The contract awards mark the conclusion of a competitive process, 
> which began with the issuance of a request for proposals in June 2012. 
> The proposals were judged on a "best value" basis, meaning that both 
> technical merit and price were considered, but with the greater emphasis on quality.
> All successful proposers will have local management for their portion 
> of the contracted service.
>
>
>
> In addition to the service contracts, Metro will continue to fund 
> vehicles, fuel, and insurance to provide paratransit service at a 
> total cost of approximately $50 per passenger. Metro Transit Police 
> will conduct fingerprint criminal background checks on all customer 
> facing employees of the five contractors. Metro's Access Services 
> staff will manage the contracts, conducting fleet inspections, 
> monitoring service on the street, and managing technology and scheduling efficiencies.
>
>
>
> "The transition to new contractors will be relatively seamless for our 
> customers," said AGM for Access Services Christian T. Kent. "We are 
> not changing our operating policies, and the information and phone 
> numbers in our Customer Guide will remain the same. Also, the 
> management of our Call Center and client data remains with our 
> experienced current provider. The real difference will be in the 
> stronger resources that are being dedicated for improvement of 
> service, and we will be holding our contractors to even higher standards of performance and care for our customers."
>
>
>
> The new contractors for service delivery already provide paratransit 
> services in areas across the U.S. Veolia Transportation operates 
> paratransit service in 50 locations across North America, including 
> Baltimore, Seattle, and Kansas City. First Transit operates the D.C. 
> Circulator and in 37 locations, including New Jersey, Chicago, Jacksonville, and Columbus, Ohio.
> Diamond Transportation is a local firm that has provided MetroAccess 
> service since its inception in 1994.
>
>
> Mark Your Calendars
>
> Accessibility Advisory Committee -
>
> Full Committee Meeting
>
> March 4, 2013; 5:30 p.m. - 7:30 p.m.
>
>
>
> Accessibility Advisory Committee -
>
> Bus & Rail Subcommittee Meeting
>
> March 11, 2013; 4:00 p.m. - 6:00 p.m.
>
>
>
> Accessibility Advisory Committee - MetroAccess Subcommittee Meeting
>
> March 18, 2013; 4:00 p.m. - 6:00 p.m.
>
>
>
> All meetings will be held at Metro's Headquarters  Building
>
> 600 Fifth Street, NW
>
> Washington DC 20001
>
>
>
>
>
>
>
>


--
!if you try you will seg-seed. try try try agan. for if you persevear.
you will konker never fear. try try try agan. one love keep us together. our theem signitcher song. Obianuju is our daughter's signitcher theem song.

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