[Md-sligo] {Disarmed} FW: SSA Service Changes Update

[Reyazuddin, Yasmin]

FYI 

Very important information, please read carefully. 

 

Yasmin Reyazuddin 
Aging & Disability Services 
Montgomery County Government 
Department of Health & Human Services 
401 Hungerford Drive (3rd floor) 
Rockville MD 20850 
240-777-0311 (MC311) 
240-777-1556 (personal) 
240-777-1495 (fax) 
office hours 8:30 am 5:00 pm 
Languages English, Hindi, Urdu, Braille 

This message may contain protected health information or other
information that is confidential or privileged. If you are not the
intended recipient, please contact the sender by return mail and destroy
any copies of this material. 

Thank you.

________________________________

From: Huggins, Gloria 
Sent: Wednesday, July 23, 2014 2:45 PM
To: #HHS.AgingandDisability
Subject: SSA Service Changes Update
Importance: High

 

 
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Dear Colleague:

In February, we wrote to tell you about some upcoming changes to the
services we provide at Social Security offices across the country.  That
letter notified you that, after consultation with stakeholders and
feedback from agency colleagues, we changed the initial date of
implementation from February 1, 2014 to October 1, 2014 to help the
public adjust to this change and to allow additional time to conduct
outreach and provide education to our customers on the alternate, more
convenient services that we offer.

Now, to ensure there are no detrimental consequences to those we serve,
we have decided to continue to provide benefit verification letters in
our field offices until further notice.

We believe that agencies with existing data exchanges with us should not
disadvantage members of the public by needlessly sending them into our
offices when they have the information readily available, and we further
believe that the public will find the convenience of obtaining the
information online much easier and faster than making the trip to an
office.

We realize, however, that change does not come quickly or easily.
Therefore, we will continue to conduct and expand our outreach and
education with the public, as well as with our Federal, State, Tribal,
and local partners, while continuing to provide our customers the
information they need.  This will enable everyone to get more accustomed
to using our online tools and data exchanges.  We will revisit
implementation of this change periodically as we assess the impact of
our outreach activities.

For security and privacy reasons, we will move forward with our plans to
eliminate the issuance of Social Security number printouts in our field
offices effective August 1, 2014. 

Please share this information with others in your organization and help
us get the word out to all of your members and constituents

We appreciate your continued support helping to inform the American
people about this important update.

If you have questions, please feel free to contact me at 877 512-3848
ext. 20861 or Diana.varela at ssa.gov.

 

Sincerely,

Diana Varela

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