[Md-sligo] Discrimination Claim and Loophole

Tue Aug 16 14:20:20 UTC 2016

Terry
Were you at the pet store with Hennery or he was by himself.
We cannot break the rules. The call&ride is in your name so you have to be part of the passengers in the cab.
The customer/C&R card holder gets into the cab first, checks the cab number, scans the C&R card and then the rest of the passengers get into the car. The card says, Teresa Powers, and the person climbing into the car is Hennery then there is a problem.

Yasmin Reyazuddin
Aging & Disability Services
Montgomery County Government
Department of Health & Human Services
401 Hungerford Drive (3rd floor)
Rockville MD 20850
240-777-0311 (MC311)
240-777-1556 (personal)
240-777-1495 (fax)
office hours 8:30 am 5:00 pm
Languages English, Hindi, Urdu, Braille
This message may contain protected health information or other information that is confidential or privileged. If you are not the intended recipient, please contact the sender by return mail and destroy any copies of this material.
Thank you.

From: MD-Sligo [mailto:md-sligo-bounces at nfbnet.org] On Behalf Of Powers, Terry (NIH/NCI) [E] via MD-Sligo
Sent: Tuesday, August 16, 2016 10:10 AM
To: 'Sligo Creek Chapter list, NFB of Maryland' <md-sligo at nfbnet.org>
Cc: Powers, Terry (NIH/NCI) [E] <Terry.Powers at nih.gov>
Subject: Re: [Md-sligo] Discrimination Claim and Loophole

I just got his cab number.  It is cab 1066.
I called them, myself.
They said I did not say it was a guide dog, when I know I did.
I always call her a guide dog.
Hope that helps.

Terry

From: Reyazuddin, Yasmin via MD-Sligo [mailto:md-sligo at nfbnet.org]
Sent: Tuesday, August 16, 2016 9:24 AM
To: Sligo Creek Chapter list, NFB of Maryland <md-sligo at nfbnet.org<mailto:md-sligo at nfbnet.org>>
Cc: Reyazuddin, Yasmin <Yasmin.Reyazuddin at montgomerycountymd.gov<mailto:Yasmin.Reyazuddin at montgomerycountymd.gov>>
Subject: Re: [Md-sligo] Discrimination Claim and Loophole

Terry,
I am just a little confused. Please explain.
Were you also at the pet store of it was just Hennery.
When you say that Hennery was unable to get the cab number or the name, it seems that Hennery was the passenger, and not you. The cab drivers will not pick up another person if the person with the call&ride is not riding.
Please call me to give me a better picture.

Yasmin Reyazuddin
Aging & Disability Services
Montgomery County Government
Department of Health & Human Services
401 Hungerford Drive (3rd floor)
Rockville MD 20850
240-777-0311 (MC311)
240-777-1556 (personal)
240-777-1495 (fax)
office hours 8:30 am 5:00 pm
Languages English, Hindi, Urdu, Braille
This message may contain protected health information or other information that is confidential or privileged. If you are not the intended recipient, please contact the sender by return mail and destroy any copies of this material.
Thank you.

From: MD-Sligo [mailto:md-sligo-bounces at nfbnet.org] On Behalf Of Powers, Terry (NIH/NCI) [E] via MD-Sligo
Sent: Monday, August 15, 2016 4:30 PM
To: 'Sligo Creek Chapter list, NFB of Maryland' <md-sligo at nfbnet.org<mailto:md-sligo at nfbnet.org>>
Cc: Powers, Terry (NIH/NCI) [E] <Terry.Powers at nih.gov<mailto:Terry.Powers at nih.gov>>
Subject: Re: [Md-sligo] Discrimination Claim and Loophole

I made the phone call from the Banfield Pet Hospital, desk, which is within, Pet Smart.
The address is 218 Kentland Blvd., Gaithersburg.
I call about 4:00 pm.  I told them we had a Gide dog and 2 people.
They gave us a 15-20 minute window.
They never give out any kind of code number, like Metro Access, does.
I put it on my call and ride card, under my name, Terry Powers.
They will not give Henry the cab or drivers name.  He knows it was under my name.
Hope this helps
I called back around 4:30, about, to complain and to request a new ride.

Terry

From: Reyazuddin, Yasmin via MD-Sligo [mailto:md-sligo at nfbnet.org]
Sent: Monday, August 15, 2016 4:04 PM
To: Sligo Creek Chapter list, NFB of Maryland <md-sligo at nfbnet.org<mailto:md-sligo at nfbnet.org>>
Cc: Reyazuddin, Yasmin <Yasmin.Reyazuddin at montgomerycountymd.gov<mailto:Yasmin.Reyazuddin at montgomerycountymd.gov>>
Subject: Re: [Md-sligo] Discrimination Claim and Loophole

Hi Hennery
Two very important pieces of information for you.
The complaint will not go to the Transportation. It will go to the taxi cab commission. The MC311 person will send it to them. It should be fine.
Do you remember the service request number.
I will need the time date and the exact location of the situation.
This is important to get a solution.
Hope all is well.

Yasmin Reyazuddin
Aging & Disability Services
Montgomery County Government
Department of Health & Human Services
401 Hungerford Drive (3rd floor)
Rockville MD 20850
240-777-0311 (MC311)
240-777-1556 (personal)
240-777-1495 (fax)
office hours 8:30 am 5:00 pm
Languages English, Hindi, Urdu, Braille
This message may contain protected health information or other information that is confidential or privileged. If you are not the intended recipient, please contact the sender by return mail and destroy any copies of this material.
Thank you.

From: MD-Sligo [mailto:md-sligo-bounces at nfbnet.org] On Behalf Of Henry Osborne via MD-Sligo
Sent: Monday, August 15, 2016 3:35 PM
To: NFB of Maryland Sligo Creek Chapter list <md-sligo at nfbnet.org<mailto:md-sligo at nfbnet.org>>
Cc: Henry Osborne <hosbornejr at gmail.com<mailto:hosbornejr at gmail.com>>
Subject: [Md-sligo] Discrimination Claim and Loophole

Hello to my fellow federationists;
I just had a battle with a Supervisor at the Regency taxi Company of Montgomery County concerning a case of discrimination that Terry Powers, my Guide Dog, and I experienced on Friday afternoon, the 12th of August.
We were trying to come home from the Pet Smart store in Gaithersburg. Terry called a cab for us, and clearly told the dispatcher that we had a Service Animal with us. When the driver arrived, he loudly said “I am not taking that dog in my car. And, you can call for another cab.”
We and several witnesses told him that he was breaking the law, and that it was a case of discrimination against us and my dog.
I called the cab company, and was told by a dispatcher that they could not tell me the name of the driver or the cab number because it was “Not their policy to do so.”
I finally got a hold of a supervisor today, and was told that “Their drivers are contracted to drive for them, and have the right to refuse anyone with a pet or service animal in their cars.”
No other drivers from this company have ever refused to take us and my dog, and they have all said that it is against the law for any driver to discriminate against a disabled person with or without a service animal.
I have already placed a complaint with the Montgomery County 311 system who will supposedly forward it on to the Maryland Department of Transportation, and I am waiting to hear back from president meneckie, I am also going to forward this complaint on to National Headquarters.
I am advising all of my friends to boycott regency Cab Company.
Thank you all for your time.
henry Osborne Jr.
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