[Md-sligo] ability ride program

[Shickeytha Chandler]

Hi Yasmin,

I have also found the service to be hit or miss in terms of
reliability. For example, this morning, I had a trip where the
dispatcher had given the driver the wrong destination address for me.
It just so happened that I mentioned to the driver the location I was
going to and he realized that he had the wrong address. So he was able
to call in and have them re-route the trip in the system. Otherwise, I
would have been taken to the wrong place.

On the return trip, the driver did not arrive timely so I called and
found that they had entered the wrong pickup address for me. They sent
out another driver, but after 10 minutes no one was there yet, so I
called again and they said they were still waiting for a driver near
me to take the trip. So I cancelled and took a Uber, which was only $2
more than I would have paid for Abilities Ride.

Shickeytha
On 1/2/18, Reyazuddin, Yasmin via MD-Sligo <md-sligo at nfbnet.org> wrote:
> Hi All,
> Happy new year
> I wanted to share with you some of the issues with the new metro access
> program ability ride.
> Metro access requires that a person either subscribe to their service or one
> could schedule ride most 1 week in advance.
>
> I tried to schedule the ability ride for one week at a time, as there were
> days when I did not need to go.
> They scheduled me for 4 days Monday through Thursday but no trips on Friday.
>
> I started calling them every day to schedule a ride or call a cab, and the
> staff informed me that I was already scheduled.
> I tried to speak with a supervisor and the person responding on the line
> became the supervisor. After digging, I found out that the Regency cab
> company have scheduled me until 4-30-18 every day Monday through Friday,
> including the holidays.
> They told me that there was a standing order, which is puzzling to me. Who
> ordered and when, did they even ask me about this.
>
> I have tried to cancel these trips by informing the staff and requesting to
> cancel the trips. The staff informed me that they have canceled the trips
> but I still get a cab every morning without making the phone call. It is
> troubling as the drivers show up at my home 10 minutes before 7:00 am and
> knock at the door.
> If no lights are on,  they call me on the phone and ask if I have to go to
> work.
> Another issue is that the drivers call me at about 9:00 am at my home and
> say that the cab is waiting, This is the return trip from the morning at
> 7:00 am.
> I had informed them that I do not require a return trip, and if I will need
> one, I will call. Why then a return trip is booked at my home when I am at
> work.
> I will be sending a complaint to the taxi cab commission as this is not
> right.
> If any of you have any suggestions please send me some.
>
> Yasmin Reyazuddin, Customer Service Representative II
> MC311 Customer Service Center
> Office of Public Information
> 1401 Rockville Pike., Suite #300
> Rockville, MD 20852
> phone: 240-777-0311
> email: yasmin.reyazuddin at montgomerycountymd.gov
>
>
>
>
>
>
> _______________________________________________
> MD-Sligo mailing list
> MD-Sligo at nfbnet.org
> http://nfbnet.org/mailman/listinfo/md-sligo_nfbnet.org
> To unsubscribe, change your list options or get your account info for
> MD-Sligo:
> http://nfbnet.org/mailman/options/md-sligo_nfbnet.org/shickeytha%40gmail.com
>