[MD-Sligo] MetroAccess recertification issue

[Ben Danforth]

MetroAccess did give me an extension after calling and explaining the
situation. The extension is over two months, but it only applies to the
door-to-door service. The card won't provide free rides on buses and
Metrorail after the expiration date printed on the card. I figured others
might want to know in case they run into the same issue.

Ben

On Tue, Feb 27, 2024 at 12:39 PM Terri Nettles via MD-Sligo <
md-sligo at nfbnet.org> wrote:

> I did not receive a notice when it was time to sign up just happened to
> check date on card.  So mine was late.
>
>
>
> *From:* MD-Sligo <md-sligo-bounces at nfbnet.org> *On Behalf Of *Terry
> Powers via MD-Sligo
> *Sent:* Tuesday, February 27, 2024 10:56 AM
> *To:* 'Sligo Creek Chapter list, NFB of Maryland' <md-sligo at nfbnet.org>
> *Cc:* terrypowers59 at gmail.com
> *Subject:* Re: [MD-Sligo] MetroAccess recertification issue
>
>
>
> Thanks for letting us know!
>
> We better check our cards!
>
>
>
> Terry and Henry
>
>
>
>
>
> *From:* MD-Sligo <md-sligo-bounces at nfbnet.org> *On Behalf Of *Ben
> Danforth via MD-Sligo
> *Sent:* Monday, February 26, 2024 3:22 PM
> *To:* Sligo Creek Chapter list, NFB of Maryland <md-sligo at nfbnet.org>
> *Cc:* Ben Danforth <bdanforth at gmail.com>
> *Subject:* [MD-Sligo] MetroAccess recertification issue
>
>
>
> Hello everyone,
>
>
>
> I was wondering if others have had issues with MetroAccess not calling
> them to remind them about recertification. Someone pointed out to me
> yesterday that my MetroAccess card expires in a week, and I never received
> any reminders to recertify from MetroAccess. On its webpage, MetroAccess
> states that it will call customers about recertification approximately 60
> days and 30 days before their cards expire. I don't think it is an issue
> with my phone number because I've received other calls from MetroAccess,
> including one on February 16 soliciting feedback on the current budget. I'm
> trying to figure out if my experience is a one-off fluke or part of a
> systemic issue. I know that there is already a lot of unhappiness among our
> group with the onerous recertification process.
>
>
>
> Ben
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