[nabop] Signing in and ID checking

[Brown, Debbie]

Last time I visited the Texas School for the Blind, the blind receptionist had a means of checking IDs with a machine.  She performed her job independently, but I don't know any more about her equipment than what I am telling you.  Because of this, my opinion of that school is higher than that of the Maryland School for the Blind, where the blind receptionist has to trust a sighted person to sign in abnd must beg for sighted assistance to sign a blind person in.

Debbie Brown


-----Original Message-----
From: nabop-bounces at nfbnet.org [mailto:nabop-bounces at nfbnet.org] On Behalf Of Mary Donahue
Sent: Thursday, June 28, 2012 7:40 PM
To: 'National Association of Blind Office Professionals'
Subject: Re: [nabop] office work

Hello Ashley and everyone,

	Ashley, I was a student switchboard operator when I went to the Wisconsin School for the Visually Handicapped. In addition, I substituted on the switchboard at the Texas School for the Blind and Visually Impaired for over a year on an as-needed basis. Both times, the lists of extensions were in Braille. In the case of TSBVI, if a staff member was coming in to work or if someone was coming on the premises to visit, I had to call the security guard to let him know. Otherwise, there was no signing in. At WSVH, the switchboard was only opened until five-thirty at night, and never on weekends. I hope this helps.

Mary Donahue


-----Original Message-----
From: nabop-bounces at nfbnet.org [mailto:nabop-bounces at nfbnet.org] On Behalf Of Ashley Bramlett
Sent: Thursday, June 28, 2012 4:30 PM
To: National Association of Blind Office Professionals
Subject: [nabop] office work

Hi all,
This list is soo dead. I’m a young adult who graduated college in 2009; I have a BA from Marymount university with a major in psychology and communication. I was in the liberal studies program.  I’m trying to figure out what job I want to do.

I’m planning to volunteer in an office for experience. If you did reception work, how did you handle the phone? I know you get training as to what to say and when to place them on hold. But, how did you handle transfering people? Did you list extentions in braille, memorize them or what? How did you write down the messages and get them to the appropriate person? How do you handle papers where they have to sign in? Did you find it necessary to label any of the phone buttons? 

Thanks for any ideas.
Ashley
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