[nabs-l] interacting with the public in a customer service type role

Darian Smith dsmithnfb at gmail.com
Sat Jun 19 15:18:19 UTC 2010


Patricia,
 Let me first  comment on how one  might  approach interacting with
people who  might constently come and go.  i think that  the best way
of doing this may be to simply say "hello"as  you hear a person coming
by, you would use your best judgement  in regards to when to   employ
this technique, but in this  way, you can get to hear the voices of
people who come by and hopefully gage who is leaving or coming in.
 Eventually this may evolve into a system where your co-workers   may
take it into their own hands and  say "hey Dan and jack are headed to
the conference room"  or"Linda and I are headed out to lunch" But, if
not; there's  at least a very simple and natural way of  communicating
with  those   going and coming.
  As for changing information, I feel like  you've come up with two
really good options of either using your braille display and  moving
it to whatever station (probably not the most desirable for you) or
brailling the information out.
 I would be interested to hear what others have done in both
situationss, but I hope this   at least serves as a starting point.
 Best,
  Darian


On 6/18/10, bcsarah.fan at gmail.com <bcsarah.fan at gmail.com> wrote:
> Hi everyone:
>
> Recently I began a new summer position within a government
> organization where I am now employed for my fourth summer. In this
> particular job I am trying to help youth find employment, which is
> accomplished by promoting our services at events , as well as help
> youth and employers when they come into our office. I am part of a
> team, my other colleagues being sighted.
>
> Up until this coming week I have done most of my work in the back of
> the office, and this has mainly been administrative things (phone
> calls/e-mails to contact employers, posting jobs on the online job
> bank, etc.) But I have never actually been out helping youth yet in
> the front. This coming week I will be exploring how I might fit in in
> that capacity, but have a few questions, and thought some of you may
> have some experience and best practices regarding this.
>
> 1. How have you dealt with clients coming in and out of the office in
> terms of knowing when someone approaches you without seeing them
> especially if you are doing other work than just sitting at a desk?
> While I wait for youth I will be doing a lot of the duties that I
> would normally take on in the back.
> 2. Have any of you had to deal with information that changes quickly?
> and How have you dealt with that? For example, we have a list of jobs
> that are available for youth through our casual labour program, and
> that changes rather quickly. I have a braille display hooked up to my
> computer in the back office but don't want to bring it to the front as
> that will not be my permanent location - I will switch off with my
> colleagues frequently. I am considering brailling these jobs out each
> day on my brailler, but that's the only solution I have thus far.
>
> I think those are the main things I can think of for the moment. Any
> suggestions/advice would be great. I see no wrong answer.
>
> Patricia
>
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-- 
Darian Smith
Skype: The_Blind_Truth
Windows Live: Lightningrod2010 at live.com
“We are not human beings having a spiritual experience. We are
spiritual beings having a human experience.” - Teilhard de Chardin




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