[nabs-l] Fwd: [Jobs] Urgent need to fill 3 positions in Rockville, MD

[David Andrews]

>
>National Industries for the Blind and the Columbia Lighthouse for 
>the Blind are seeking three legally blind, experienced, 
>highly-motivated Oracle Enterprise Help Desk service representatives 
>to begin work on a contract in Rockville, MD in October 2010. 
>Responsibilities will be to provide the following support on the contract:
>    * Reviewing customer information via Oracle Financials I-Store, 
> I-Receivables, and Applet-Based Oracle Forms
>    * Helpdesk coverage occurs Monday - Friday 7am to 7 pm Eastern Time;
>    * Responding to both telephone and email inquiries;
>    * Tracking help desk tickets in the HP Service Center 6.1
>    * Trouble shooting system issues.
>
>Required skills and experience:
>    * Proficiency in Oracle software and enterprise help desk 
> experience a must.
>    * High School degree or GED equivalent required (Some college preferred)
>    * Proficient with basic and advanced functionality of assistive 
> technology, specifically JAWS and/or ZoomText
>    * Must be able to work in a fast-paced environment with 
> demonstrated ability to juggle and prioritize multiple, competing 
> tasks and demands.
>    * Must have excellent administrative skills.
>    * Must have excellent written and verbal communication skills.
>    * Must be willing to learn new methods of supporting end-users.
>    * Must be punctual and reliable and can work independently
>    * Proficient with data entry
>    * Positive attitude with a pleasant and clear phone demeanor
>    * Works well with team members and other departments
>
>
>If you wish to be considered please send your resume and three 
>professional references to Sarah Schraven at 
><mailto:sschraven at nib.org>sschraven at nib.org. Please be prepared to 
>provide proof of legal blindness.
>

                         David Andrews:  dandrews at visi.com
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