[nabs-l] frustration with Humanware-- Any suggestions?

[Chris Nusbaum]

Hi Katie,

I forwarded your email to the BrailleNote user list and I'll 
forward you any responses.  Hope this helps!

 Chris

"A loss of sight, never a loss of vision!" (Camp Abilities motto)

The I C.A.N.  Foundation helps visually impaired youth in 
Maryland have the ability to confidently say "I can!" How? Click 
on this link to learn more and to contribute: 
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 Sent from my BrailleNote

 ----- Original Message -----
From: Katie Wang <bunnykatie6 at gmail.com
To: nabs-l at nfbnet.org
Date sent: Fri, 15 Jul 2011 17:34:20 -0400
Subject: [nabs-l] frustration with Humanware-- Any suggestions?

Hello, all,
  Sorry that this sounds like an off-topic rant, but I'm having 
some
major issues with Humanware and wonder if any of you has had 
similar
experiences or any advice to offer.  I sent my Braille Note PK in 
for a
routine battery replacement toward the beginning of June-- the 
unit
was in perfect working order otherwise-- but when I got it back 
about
two weeks ago the unit wouldn't even turn on.  I sent it back for 
a
re-service right away, and they ended up having to replace the 
main
board of the unit (for some reason that no one could explain to 
me, it
was broken during the first, supposedly routine repair).  I just 
got
the unit back today, and guess what...  the compact flash card 
slot
isn't working! I spoke firmly with both the technical support and
customer service representatives there to express my displeasure, 
and
they have instructed me to send the unit back in again, as no one
seems to have any idea about what may have caused the problem.  
Of
course, all the re-servicing has been free of charge, but I 
personally
find the situation ridiculous; I have been pretty satisfied with
Humanware up until now after being a BN user for the past 6-7 
years,
so this is a huge disappointment.  Has anyone had similar 
problems with
either Humanware or any other assistive technology vendors? Did 
you do
anything to address the issue other than to follow up with 
repeated
phone calls?
  Thanks for reading and putting up with the rambling complaint!
     Katie

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