[nabs-l] Slightly O.T. Reporting JAWS Bugs

[Chris Nusbaum]

Ignasi,

When companies are not very helpful, my strategy is to call them.  
I do this because if you send an email to a company with a 
problem or bug report, they can just hit delete and ignore your 
email, or just not read it.  But if you call them, you've got a 
rep from the company right there, and if you give them a bug 
report or something, they have to listen to you and can't 
possibly ignore you.  Also, at many companies including 
Humanware, Freedom Scientific, and RFBD (there are probably other 
companies, but those are the ones I know of,) calls are recorded 
for management to hear and make sure the customer service quality 
was adequate.  So, if they give you some double-speak answer or 
try to dodge the question, you can tell them that the call is 
being recorded and that said recording will go to the company's 
management.

Chris

"The real problem of blindness is not the loss of eyesight.  The 
real problem is the misunderstanding and lack of education that 
exists.  If a blind person has the proper training and 
opportunity, blindness can be reduced to a mere physical 
nuisance."
-- Kenneth Jernigan (President, National Federation of the Blind, 
1968-1986

P.S.  The I C.A.N.  Foundation helps blind and visually impaired 
youth in Maryland say "I can," by empowering them through 
providing assistive technology and scholarships to camps and 
conventions which help them be equal with their sighted peers.  
For more information about the Foundation and to support our 
work, visit us online at www.icanfoundation.info!

Sent from my BrailleNote Apex

 ----- Original Message -----
From: Ignasi Cambra <ignasicambra at gmail.com
To: National Association of Blind Students mailing list 
<nabs-l at nfbnet.org
Date sent: Tue, 8 Nov 2011 02:11:20 -0500
Subject: Re: [nabs-l] Slightly O.T.  Reporting JAWS Bugs

Just send it to tech-support.  They are generally not very 
helpful though.

Sent from my iPhone

On Nov 7, 2011, at 9:46 PM, "Nicole B.  Torcolini at Home"
<ntorcolini at wavecable.com> wrote:

 Please excuse me for the slightly off topic post.  I tried 
asking on the CS list, but I did not get an answer.  When 
reporting a bug about JAWS to Freedom Scientific, is there an 
official website or email, or do you just send it to the regular 
tech support?

 Nicole
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