[nabs-l] Slightly O.T. Reporting JAWS Bugs

[Chris Nusbaum]

I'd say call them, with your computer in front of you, and when 
they try to say it's your problem, take the steps that cause the 
bug to happen on your computer for the rep to hear, and then 
reiterate that it's not your problem.

Chris

"The real problem of blindness is not the loss of eyesight.  The 
real problem is the misunderstanding and lack of education that 
exists.  If a blind person has the proper training and 
opportunity, blindness can be reduced to a mere physical 
nuisance."
-- Kenneth Jernigan (President, National Federation of the Blind, 
1968-1986

P.S.  The I C.A.N.  Foundation helps blind and visually impaired 
youth in Maryland say "I can," by empowering them through 
providing assistive technology and scholarships to camps and 
conventions which help them be equal with their sighted peers.  
For more information about the Foundation and to support our 
work, visit us online at www.icanfoundation.info!

Sent from my BrailleNote Apex

 ----- Original Message -----
From: "Nicole B.  Torcolini at Home" <ntorcolini at wavecable.com
To: "National Association of Blind Students mailing list" 
<nabs-l at nfbnet.org
Date sent: Mon, 7 Nov 2011 23:29:38 -0800
Subject: Re: [nabs-l] Slightly O.T.  Reporting JAWS Bugs

That's what I was trying to avoid.  I hate it when I write in to 
report a
bug, and they make it sound like it's my problem, not the 
software.

----- Original Message -----
From: "Ignasi Cambra" <ignasicambra at gmail.com
To: "National Association of Blind Students mailing list"
<nabs-l at nfbnet.org
Sent: Monday, November 07, 2011 11:11 PM
Subject: Re: [nabs-l] Slightly O.T.  Reporting JAWS Bugs


 Just send it to tech-support.  They are generally not very 
helpful though.

 Sent from my iPhone

 On Nov 7, 2011, at 9:46 PM, "Nicole B.  Torcolini at Home"
 <ntorcolini at wavecable.com> wrote:

 Please excuse me for the slightly off topic post.  I tried 
asking on the
 CS list, but I did not get an answer.  When reporting a bug 
about JAWS to
 Freedom Scientific, is there an official website or email, or do 
you just
 send it to the regular tech support?

 Nicole
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