[nabs-l] Learning Ally again

[Antonio Guimaraes]

gloria,

I understand your point about being positive, but finding a good thing does 
not excuse Learning Ally's oversight of access and usability of their 
product to their clients.

I have skipped reading many messages in this thread because the focus has 
not been on solving the issues we have but elsewhere.

Our frustrations are valid. I started this thread with the fortunate comment 
that this must have been an oversight on the part of learning Ally.

While LA will not do a thing to shut off blind users from using the sight on 
purpose, they did not put enough thought into rolling out the new site 
features. I think they rather make everything ready for the differently 
abled, and overlooked the different abilities and needs of screen reader 
users.

The point is that they did shut off the blind users, and if you can't get to 
your books, you can't enjoy any future efforts to make books accessible.

The non-proffit should and will be held responsible for making the use of 
their books nearly impossible for blind people who do not take precise 
measures to download and use their new book manager.

Is there book manager inaccessible? No it is not. I will be the first to 
tell you I've seen reports of frustrated blind users who can not download 
and play materials successfully. In the other hand I will tell you I did so 
listen to materials successfully on my player of choice the very next day I 
started this discussion. It took a simple call to Learning Ally and a 
conversation with one of their customer service reps.

Another call alerted upper management of the problems we have. many posts, 
and I suspect, letters later, the problem may still be unsolved.

If you want to get at your books I suggest you call and talk to somebody who 
can help. And if you'd like to gain better access then reach someone there 
who can bring about change.

Here is a FaceBook update to my wall regarding this.

I spoke with one of Learning Ally's staff and they helped me navigate to 
their new download process. It works well once you get to it.

I don't have knowledge of how to do this independently since the site is 
still very cumbersome, and suggest people call in if they need tech support. 
I

***

Another exchange said

So just going to your bookshelf and choosing a book from it to download 
isn't the way to get to the easy-to-use downloading?
You are correct. You must download and set up the new download manager 
software, set up your device, victor reader, Book Sense, etc. The book shelf 
will tell you what books you have ready to download. You right arrow from 
the book title and select it, then press the download button, choose a 
folder within your device if you wish, and the magic happens. It makes more 
sense once you actually do it, but it isn't difficult once someone actually 
tells you the procedure.
Sincerely,

Antonio


----- Original Message ----- 
From: "Gloria G" <gloria.graves at gmail.com>
To: "National Association of Blind Students mailing list" 
<nabs-l at nfbnet.org>
Sent: Saturday, January 07, 2012 2:53 PM
Subject: Re: [nabs-l] Learning Ally again


> Hi,
> I understand everyones frestration with what is gion gon with Learning 
> Ali, but I think we should try to appriciate and give them credit for what 
> they are trying to do. They may be feeling a bit ove4r welmed with the 
> frestrations of everyons so when we want to find fault in what is goin g 
> on try instead to find something that is going well. Just a thought
> ----- Original Message ----- 
> From: "Marsha Drenth" <marsha.drenth at gmail.com>
> To: "'National Association of Blind Students mailing list'" 
> <nabs-l at nfbnet.org>
> Sent: Saturday, January 07, 2012 9:39 AM
> Subject: [nabs-l] Learning Ally again
>
>
>> Fellow Students,
>>
>>
>>
>> As I said in a previous post, I emailed the customer service people at
>> Learning Ally. In their response to me, I received the attached file. Now 
>> I
>> haven't quite got this process to work. And it is by no means completely
>> accessible. Perhaps this will help someone figure it out better than I 
>> have.
>> I do now have the book I needed, but I think I'd rather have a root 
>> canal.
>> When I respond to customer service I will most definitely be telling them
>> how they can improve.
>>
>>
>>
>> Good luck,
>>
>> marsha
>>
>>
>
>
> --------------------------------------------------------------------------------
>
>
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