[nabs-l] Learning Ally

[Sean Whalen]

Dear List,

 

I just wanted to jump in here to let you all know that the issues with the
usability of the Learning Ally website and download manager are concerns
that, thanks to Antonio, we are aware of. We are definitely concerned with
the ease of access to books for screen reader users. It seems clear that the
folks at Learning Ally are likewise concerned with the issue judging by
their interest in collecting information on the specific problems blind
students are having accessing books.

 

Since the problem has already been brought to the attention of Learning Ally
staff, including their chief technical officer, I don't feel that any type
of formal communication or complaint from NABS is warranted at this time,
especially in light of the apparent willingness of Learning Ally to solicit
feedback and address the issue.

 

As Antonio is personally familiar with the accessibility/usability issues,
and has already begun to engage in a dialogue with key staff at Learning
Ally, he will continue to serve as the point person on this issue, updating
the list and NABS board as necessary.

 

In the interim, I encourage folks who need immediate access to LA books to
call tech support to be walked through the download process. I also
encourage everybody who has experienced difficulty with the website and
download manager to voice their concerns and specific problems to Learning
Ally by responding to the on-list request for feedback.

 

Rest assured that NABS will push to ensure the usability of the website in a
formal way if required, but I am optimistic that this issue can and will be
resolved expeditiously thanks to the work of Antonio, students who respond
with feedback on their issues and the Learning Ally staff.

 

Thanks,

 

Sean