[nabs-l] Spirit Airlines is no longer accessible using speech [Incident: 120307-000422]

[SA Mobile]

Not to seem too crass, but that sounded like a cordial middle finger to the blind community. Sounds like we need to find a way to close loop holes like the ones Spirit is using to avoid accountability for web access.

Respectfully,
Jedi

Sent from my iPhone

On 28/03/2012, at 9:57 PM, David Andrews <dandrews at visi.com> wrote:

> 
>> From: "Reese" <atlanticstar1 at gmail.com>
>> Subject: [Blindtlk] Fw: [Travelandtourism] Spirit Airlines is no longer
>>        accessible using speech [Incident: 120307-000422]
>> 
>> Please circulate this message where ever you feel its appropriate.
>> 
>> ----- Original Message -----
>> 
>> Hello list:
>> 
>> Here's the final word from Spirit Airlines regarding there inaccessible
>> website.  It will follow my final reply to them.  Again the US Department of
>> Transportation has dropped the ball on this one just like they did with the
>> accessible airport boarding.
>> 
>> Reese
>> 
>> ----- Original Message -----
>> From: "Peachtreetravel.net" <reservations at peachtreetravel.net>
>> To: "Spirit Airlines" <spiritair at mailnj.custhelp.com>
>> Sent: Wednesday, March 28, 2012 1:35 PM
>> Subject: Re: [Travelandtourism] Spirit Airlines is no longer accessible
>> using speech [Incident: 120307-000422]
>> 
>> 
>> Dear Michelle:
>> 
>> First I want to thank you for researching this serious matter both for me
>> and all of the members of my Organization.   Regretfully I'll have to inform
>> the 50,000 members of my organization to do business else where until Spirit
>> Airlines website is accessible once again.  For this is the only way to
>> achieve fare and equal access.
>> 
>> I will check back from time to time to see if true access ever returns to
>> spirit Airlines and will keep my members up to date.  It has been good doing
>> business with you and hopefully we
>> can resume doing business again in the future.
>> 
>> Sincerely yours,
>> 
>> Maurice P Shackelford
>> 
>> ----- Original Message -----
>> From: "Spirit Airlines" <spiritair at mailnj.custhelp.com>
>> To: <reservations at peachtreetravel.net>
>> Sent: Tuesday, March 27, 2012 9:38 AM
>> Subject: [Travelandtourism] Spirit Airlines is no longer accessible using
>> speech [Incident: 120307-000422]
>> 
>> 
>> 
>> Subject
>> ---------------------------------------------------------------
>> [Travelandtourism] Spirit Airlines is no longer accessible using speech
>> 
>> 
>> Discussion Thread
>> ---------------------------------------------------------------
>> (Michelle 62611) - 03/27/2012 09:38 AM
>> Dear Mr. Shackelford,
>> 
>> Thank you for your patience as we investigated this matter thoroughly.
>> 
>> We sincerely regret that you are unable to access the check box for the $9
>> Fare Club membership and or the check box at the end of the booking.
>> However, this is not a violation of DOT's disability rule. Please be advised
>> that airlines are governed under the Department of Transportation and their
>> disability rule, 14 CFR 382, and are under no legal obligation to provide an
>> accessible website. We are required, under 14 CFR 382.31(c), to disclose
>> web-based discount fares to any prospective passenger who contacts the
>> carrier via other normal channels for inquiring about fares, making a
>> reservation, or purchasing transportation (e.g. telephone reservation line,
>> airport ticket counter) and states that he or she has a visual impairment
>> and is unable to use the website. The carrier must sell a
>> web-based discount fare to such a person if his or her itinerary qualifies
>> for the fare as it is offered on the web (e.g., same cities and dates).
>> 
>> Our IT Department has reviewed your claim and they have informed me that
>> they changed the boxes on our booking path to styled check boxes which don't
>> work in the browser types you've attempted to use. The change was made
>> nearly a year ago and this has been the first complaint brought to their
>> attention on the matter. They are reviewing options to allow these types of
>> browsers to work with the needed functionality for our customers with visual
>> impairments.
>> 
>> I regret that I cannot offer more information on the matter, but thank you
>> for bringing this to our attention.
>> 
>> Please note, if you ever encounter problems when traveling with us, feel
>> free to ask our Spirit Airlines customer service personnel for a Complaint
>> Resolution Official (CRO). Our CROs have been specially trained and are
>> aware of applicable Federal Aviation Administration (FAA) and Department of
>> Transportation (DOT) disability regulations. Our CROs are available at all
>> airport locations and will be glad to respond to your concerns.
>> 
>> We trust we have addressed you concerns in a satisfactory manner; however,
>> if you choose to pursue enforcement action, you have the right to contact
>> the Department of Transportation, in accordance with ACAA and DOT rule 14
>> CFR Part 382.
>> 
>> Please feel free to contact me if you ever require assistance. We know you
>> have a choice in air travel and are grateful you choose Spirit Airlines.
>> 
>> Sincerely,
>> 
>> Michelle 62611
>> Disability Specialist/
>> Corporate Escalation Officer
>> Spirit Airlines
> 
> 
> 
> 
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