[nabs-l] Spirit Airlines is no longer accessible using speech [Incident: 120307-000422]

Thu Mar 29 03:21:21 UTC 2012

I agree!
How dare they, or anyone for that matter, make their Websites inaccessible?
We need more laws, and more enforcement of the laws, that we have now!
This, is as bad as an airline taking a blind person's cane, and
claiming, that it could be used as a weapon!
How stupid, can some people be?
Blessings, Joshua

On 3/28/12, SA Mobile <loneblindjedi at samobile.net> wrote:
> Not to seem too crass, but that sounded like a cordial middle finger to the
> blind community. Sounds like we need to find a way to close loop holes like
> the ones Spirit is using to avoid accountability for web access.
>
> Respectfully,
> Jedi
>
> Sent from my iPhone
>
> On 28/03/2012, at 9:57 PM, David Andrews <dandrews at visi.com> wrote:
>
>>
>>> From: "Reese" <atlanticstar1 at gmail.com>
>>> Subject: [Blindtlk] Fw: [Travelandtourism] Spirit Airlines is no longer
>>>        accessible using speech [Incident: 120307-000422]
>>>
>>> Please circulate this message where ever you feel its appropriate.
>>>
>>> ----- Original Message -----
>>>
>>> Hello list:
>>>
>>> Here's the final word from Spirit Airlines regarding there inaccessible
>>> website.  It will follow my final reply to them.  Again the US Department
>>> of
>>> Transportation has dropped the ball on this one just like they did with
>>> the
>>> accessible airport boarding.
>>>
>>> Reese
>>>
>>> ----- Original Message -----
>>> From: "Peachtreetravel.net" <reservations at peachtreetravel.net>
>>> To: "Spirit Airlines" <spiritair at mailnj.custhelp.com>
>>> Sent: Wednesday, March 28, 2012 1:35 PM
>>> Subject: Re: [Travelandtourism] Spirit Airlines is no longer accessible
>>> using speech [Incident: 120307-000422]
>>>
>>>
>>> Dear Michelle:
>>>
>>> First I want to thank you for researching this serious matter both for me
>>> and all of the members of my Organization.   Regretfully I'll have to
>>> inform
>>> the 50,000 members of my organization to do business else where until
>>> Spirit
>>> Airlines website is accessible once again.  For this is the only way to
>>> achieve fare and equal access.
>>>
>>> I will check back from time to time to see if true access ever returns to
>>> spirit Airlines and will keep my members up to date.  It has been good
>>> doing
>>> business with you and hopefully we
>>> can resume doing business again in the future.
>>>
>>> Sincerely yours,
>>>
>>> Maurice P Shackelford
>>>
>>> ----- Original Message -----
>>> From: "Spirit Airlines" <spiritair at mailnj.custhelp.com>
>>> To: <reservations at peachtreetravel.net>
>>> Sent: Tuesday, March 27, 2012 9:38 AM
>>> Subject: [Travelandtourism] Spirit Airlines is no longer accessible using
>>> speech [Incident: 120307-000422]
>>>
>>>
>>>
>>> Subject
>>> ---------------------------------------------------------------
>>> [Travelandtourism] Spirit Airlines is no longer accessible using speech
>>>
>>>
>>> Discussion Thread
>>> ---------------------------------------------------------------
>>> (Michelle 62611) - 03/27/2012 09:38 AM
>>> Dear Mr. Shackelford,
>>>
>>> Thank you for your patience as we investigated this matter thoroughly.
>>>
>>> We sincerely regret that you are unable to access the check box for the
>>> $9
>>> Fare Club membership and or the check box at the end of the booking.
>>> However, this is not a violation of DOT's disability rule. Please be
>>> advised
>>> that airlines are governed under the Department of Transportation and
>>> their
>>> disability rule, 14 CFR 382, and are under no legal obligation to provide
>>> an
>>> accessible website. We are required, under 14 CFR 382.31(c), to disclose
>>> web-based discount fares to any prospective passenger who contacts the
>>> carrier via other normal channels for inquiring about fares, making a
>>> reservation, or purchasing transportation (e.g. telephone reservation
>>> line,
>>> airport ticket counter) and states that he or she has a visual impairment
>>> and is unable to use the website. The carrier must sell a
>>> web-based discount fare to such a person if his or her itinerary
>>> qualifies
>>> for the fare as it is offered on the web (e.g., same cities and dates).
>>>
>>> Our IT Department has reviewed your claim and they have informed me that
>>> they changed the boxes on our booking path to styled check boxes which
>>> don't
>>> work in the browser types you've attempted to use. The change was made
>>> nearly a year ago and this has been the first complaint brought to their
>>> attention on the matter. They are reviewing options to allow these types
>>> of
>>> browsers to work with the needed functionality for our customers with
>>> visual
>>> impairments.
>>>
>>> I regret that I cannot offer more information on the matter, but thank
>>> you
>>> for bringing this to our attention.
>>>
>>> Please note, if you ever encounter problems when traveling with us, feel
>>> free to ask our Spirit Airlines customer service personnel for a
>>> Complaint
>>> Resolution Official (CRO). Our CROs have been specially trained and are
>>> aware of applicable Federal Aviation Administration (FAA) and Department
>>> of
>>> Transportation (DOT) disability regulations. Our CROs are available at
>>> all
>>> airport locations and will be glad to respond to your concerns.
>>>
>>> We trust we have addressed you concerns in a satisfactory manner;
>>> however,
>>> if you choose to pursue enforcement action, you have the right to contact
>>> the Department of Transportation, in accordance with ACAA and DOT rule 14
>>> CFR Part 382.
>>>
>>> Please feel free to contact me if you ever require assistance. We know
>>> you
>>> have a choice in air travel and are grateful you choose Spirit Airlines.
>>>
>>> Sincerely,
>>>
>>> Michelle 62611
>>> Disability Specialist/
>>> Corporate Escalation Officer
>>> Spirit Airlines
>>
>>
>>
>>
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