[nabs-l] Spirit Airlines is no longer accessible using speech[Incident: 120307-000422]
Chris Nusbaum
dotkid.nusbaum at gmail.com
Fri Mar 30 21:55:51 UTC 2012
"Common sense is the least common of all senses."
Chris Nusbaum
"For we walk by faith, not by sight."
2 Corinthians 5:7
Sent from my BrailleNote
----- Original Message -----
From: Joshua Lester <jlester8462 at students.pccua.edu
To: National Association of Blind Students mailing list
<nabs-l at nfbnet.org
sent: Wed, 28 Mar 2012 22:21:21 -0500
Subject: Re: [nabs-l] Spirit Airlines is no longer accessible
using speech[Incident: 120307-000422]
I agree!
How dare they, or anyone for that matter, make their Websites
inaccessible?
We need more laws, and more enforcement of the laws, that we have
now!
This, is as bad as an airline taking a blind person's cane, and
claiming, that it could be used as a weapon!
How stupid, can some people be?
Blessings, Joshua
On 3/28/12, SA Mobile <loneblindjedi at samobile.net> wrote:
Not to seem too crass, but that sounded like a cordial middle
finger to the
blind community. Sounds like we need to find a way to close
loop holes like
the ones Spirit is using to avoid accountability for web access.
Respectfully,
Jedi
Sent from my iPhone
On 28/03/2012, at 9:57 PM, David Andrews <dandrews at visi.com>
wrote:
From: "Reese" <atlanticstar1 at gmail.com
Subject: [Blindtlk] Fw: [Travelandtourism] Spirit Airlines is no
longer
accessible using speech [Incident: 120307-000422]
Please circulate this message where ever you feel its
appropriate.
----- Original Message -----
Hello list:
Here's the final word from Spirit Airlines regarding there
inaccessible
website. It will follow my final reply to them. Again the US
Department
of
Transportation has dropped the ball on this one just like they
did with
the
accessible airport boarding.
Reese
----- Original Message -----
From: "Peachtreetravel.net" <reservations at peachtreetravel.net
To: "Spirit Airlines" <spiritair at mailnj.custhelp.com
Sent: Wednesday, March 28, 2012 1:35 PM
Subject: Re: [Travelandtourism] Spirit Airlines is no longer
accessible
using speech [Incident: 120307-000422]
Dear Michelle:
First I want to thank you for researching this serious matter
both for me
and all of the members of my Organization. Regretfully I'll
have to
inform
the 50,000 members of my organization to do business else where
until
Spirit
Airlines website is accessible once again. For this is the only
way to
achieve fare and equal access.
I will check back from time to time to see if true access ever
returns to
spirit Airlines and will keep my members up to date. It has
been good
doing
business with you and hopefully we
can resume doing business again in the future.
Sincerely yours,
Maurice P Shackelford
----- Original Message -----
From: "Spirit Airlines" <spiritair at mailnj.custhelp.com
To: <reservations at peachtreetravel.net
Sent: Tuesday, March 27, 2012 9:38 AM
Subject: [Travelandtourism] Spirit Airlines is no longer
accessible using
speech [Incident: 120307-000422]
Subject
---------------------------------------------------------------
[Travelandtourism] Spirit Airlines is no longer accessible using
speech
Discussion Thread
---------------------------------------------------------------
(Michelle 62611) - 03/27/2012 09:38 AM
Dear Mr. Shackelford,
Thank you for your patience as we investigated this matter
thoroughly.
We sincerely regret that you are unable to access the check box
for the
$9
Fare Club membership and or the check box at the end of the
booking.
However, this is not a violation of DOT's disability rule.
Please be
advised
that airlines are governed under the Department of
Transportation and
their
disability rule, 14 CFR 382, and are under no legal obligation
to provide
an
accessible website. We are required, under 14 CFR 382.31(c), to
disclose
web-based discount fares to any prospective passenger who
contacts the
carrier via other normal channels for inquiring about fares,
making a
reservation, or purchasing transportation (e.g. telephone
reservation
line,
airport ticket counter) and states that he or she has a visual
impairment
and is unable to use the website. The carrier must sell a
web-based discount fare to such a person if his or her itinerary
qualifies
for the fare as it is offered on the web (e.g., same cities and
dates).
Our IT Department has reviewed your claim and they have informed
me that
they changed the boxes on our booking path to styled check boxes
which
don't
work in the browser types you've attempted to use. The change
was made
nearly a year ago and this has been the first complaint brought
to their
attention on the matter. They are reviewing options to allow
these types
of
browsers to work with the needed functionality for our customers
with
visual
impairments.
I regret that I cannot offer more information on the matter, but
thank
you
for bringing this to our attention.
Please note, if you ever encounter problems when traveling with
us, feel
free to ask our Spirit Airlines customer service personnel for a
Complaint
Resolution Official (CRO). Our CROs have been specially trained
and are
aware of applicable Federal Aviation Administration (FAA) and
Department
of
Transportation (DOT) disability regulations. Our CROs are
available at
all
airport locations and will be glad to respond to your concerns.
We trust we have addressed you concerns in a satisfactory
manner;
however,
if you choose to pursue enforcement action, you have the right
to contact
the Department of Transportation, in accordance with ACAA and
DOT rule 14
CFR Part 382.
Please feel free to contact me if you ever require assistance.
We know
you
have a choice in air travel and are grateful you choose Spirit
Airlines.
Sincerely,
Michelle 62611
Disability Specialist/
Corporate Escalation Officer
Spirit Airlines
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