[nabs-l] Apple's customer service wasRE: iphone issue

Tue Oct 2 01:20:08 UTC 2012

will someone email me off list the number, so i can save it. hanks

Sent from my iPad

On Oct 1, 2012, at 21:10, Sophie Trist <sweetpeareader at gmail.com> wrote:

> You know, Apple has an accessability hotline designed specifically for us. The number is 877-204-3930.
> 
> ----- Original Message -----
> From: "Chris Nusbaum" <dotkid.nusbaum at gmail.com
> To: "'National Association of Blind Students mailing list'" <nabs-l at nfbnet.org
> Date sent: Mon, 1 Oct 2012 20:46:22 -0400
> Subject: [nabs-l] Apple's customer service wasRE:  iphone issue
> 
> Hi LaVonya,
> 
> No, I got a good person, as you did. I guess these other people happened to
> get reps who didn't know VoiceOver. But I'll give Apple credit here; they've
> really devoted a lot of attension to putting accessibility into their
> products and teaching their tech support people how to work with the
> accessibility features and with people who have disabilities.
> 
> Chris
> 
> -----Original Message-----
> From: nabs-l-bounces at nfbnet.org [mailto:nabs-l-bounces at nfbnet.org] On Behalf
> Of Lavonya Gardner
> Sent: Monday, October 01, 2012 8:06 PM
> To: National Association of Blind Students mailing list
> Subject: Re: [nabs-l] iphone issue
> 
> really? I had them set up speech for me. maybe you just got the wrong
> people. They even knew how to deal with my autism, witch is even more rare
> then blindnes. I would call a few times, or even I would be willing to help
> u. email me off list. i use tty and got alot done that. I would help u
> 
> Sent from my iPad
> 
> On Oct 1, 2012, at 19:55, "Chris Nusbaum" <dotkid.nusbaum at gmail.com> wrote:
> 
> Hi LaVonya and everyone,
> 
> We don't have an Apple store here in Carroll county, but I have called
> Apple, and my customer service experience was a very positive one. I
> was very happy to learn that the tech support guy who was helping me
> actually knew how to work with VoiceOver, and didn't freak out on me
> when I told him I was blind and consequently use VoiceOver to work my
> iPod Touch! I've heard stories of Apple care experiences from blind
> people in which they have called general tech support and the rep
> didn't know how to work VoiceOver, forcing them to have to be transferred
> to the accessibility department.
> However, I personally have never had this experience, and have always
> been very happy with Apple tech support.
> 
> Chris
> 
> -----Original Message-----
> From: nabs-l-bounces at nfbnet.org [mailto:nabs-l-bounces at nfbnet.org] On
> Behalf Of Lavonya Gardner
> Sent: Monday, October 01, 2012 6:13 PM
> To: National Association of Blind Students mailing list
> Subject: Re: [nabs-l] iphone issue
> 
> I have an ipad,  and when I need help, i call apple. Sometimes i go to
> the apple store, do any of you have an apple store neer you? They give
> very good custmor servus. that might be an option. good luck Lavonnya
> 
> Sent from my iPad
> 
> On Oct 1, 2012, at 17:57, Jewel <herekittykat2 at gmail.com> wrote:
> 
> I have experienced something similar.  Beheadings are jumbled up but
> the
> contacts are not. I wish I had a solution but I have the same problem.
> Anyone know what's going on?
> 
> Sent from my iPhone
> 
> On Oct 1, 2012, at 4:16 PM, Sophie Trist <sweetpeareader at gmail.com
> wrote:
> 
> Dear List:
> 
> Last week, I updated my iPhone 4S to IOS 6. Ever since then, I have
> noticed something strange about my contacts. When I scroll through
> them, they're all jumbled up. For instance, it will show "Capital A,"
> but then have the contacts that should be listed under B. Does anyone
> have an idea if this problem can be fixed? I appreciate any help y'all can
> give me.
> Best,
> Sophie
> 
> _______________________________________________
> nabs-l mailing list
> nabs-l at nfbnet.org
> http://nfbnet.org/mailman/listinfo/nabs-l_nfbnet.org
> To unsubscribe, change your list options or get your account info
> for
> nabs-l:
> http://nfbnet.org/mailman/options/nabs-l_nfbnet.org/herekittykat2
> %40
> g
> mail.com
> 
> _______________________________________________
> nabs-l mailing list
> nabs-l at nfbnet.org
> http://nfbnet.org/mailman/listinfo/nabs-l_nfbnet.org
> To unsubscribe, change your list options or get your account info for
> nabs-l:
> http://nfbnet.org/mailman/options/nabs-l_nfbnet.org/hotdancer1416
> %40g
> m
> ail.com
> 
> _______________________________________________
> nabs-l mailing list
> nabs-l at nfbnet.org
> http://nfbnet.org/mailman/listinfo/nabs-l_nfbnet.org
> To unsubscribe, change your list options or get your account info for
> nabs-l:
> http://nfbnet.org/mailman/options/nabs-l_nfbnet.org/dotkid.nusbau
> m%40g
> mail.c
> om
> 
> 
> _______________________________________________
> nabs-l mailing list
> nabs-l at nfbnet.org
> http://nfbnet.org/mailman/listinfo/nabs-l_nfbnet.org
> To unsubscribe, change your list options or get your account info for
> nabs-l:
> http://nfbnet.org/mailman/options/nabs-l_nfbnet.org/hotdancer1416
> %40gm
> ail.com
> 
> _______________________________________________
> nabs-l mailing list
> nabs-l at nfbnet.org
> http://nfbnet.org/mailman/listinfo/nabs-l_nfbnet.org
> To unsubscribe, change your list options or get your account info for
> nabs-l:
> http://nfbnet.org/mailman/options/nabs-l_nfbnet.org/dotkid.nusbau
> m%40gmail.c
> om
> 
> 
> _______________________________________________
> nabs-l mailing list
> nabs-l at nfbnet.org
> http://nfbnet.org/mailman/listinfo/nabs-l_nfbnet.org
> To unsubscribe, change your list options or get your account info for nabs-l:
> http://nfbnet.org/mailman/options/nabs-l_nfbnet.org/sweetpeareade
> r%40gmail.com
> 
> _______________________________________________
> nabs-l mailing list
> nabs-l at nfbnet.org
> http://nfbnet.org/mailman/listinfo/nabs-l_nfbnet.org
> To unsubscribe, change your list options or get your account info for nabs-l:
> http://nfbnet.org/mailman/options/nabs-l_nfbnet.org/hotdancer1416%40gmail.com