[nabs-l] Apple's customer service wasRE: iphone issue

Tue Oct 2 01:10:32 UTC 2012

You know, Apple has an accessability hotline designed 
specifically for us. The number is 877-204-3930.

 ----- Original Message -----
From: "Chris Nusbaum" <dotkid.nusbaum at gmail.com
To: "'National Association of Blind Students mailing list'" 
<nabs-l at nfbnet.org
Date sent: Mon, 1 Oct 2012 20:46:22 -0400
Subject: [nabs-l] Apple's customer service wasRE:  iphone issue

Hi LaVonya,

No, I got a good person, as you did. I guess these other people 
happened to
get reps who didn't know VoiceOver. But I'll give Apple credit 
here; they've
really devoted a lot of attension to putting accessibility into 
their
products and teaching their tech support people how to work with 
the
accessibility features and with people who have disabilities.

Chris

-----Original Message-----
From: nabs-l-bounces at nfbnet.org 
[mailto:nabs-l-bounces at nfbnet.org] On Behalf
Of Lavonya Gardner
Sent: Monday, October 01, 2012 8:06 PM
To: National Association of Blind Students mailing list
Subject: Re: [nabs-l] iphone issue

really? I had them set up speech for me. maybe you just got the 
wrong
people. They even knew how to deal with my autism, witch is even 
more rare
then blindnes. I would call a few times, or even I would be 
willing to help
u. email me off list. i use tty and got alot done that. I would 
help u

Sent from my iPad

On Oct 1, 2012, at 19:55, "Chris Nusbaum" 
<dotkid.nusbaum at gmail.com> wrote:

 Hi LaVonya and everyone,

 We don't have an Apple store here in Carroll county, but I have 
called
 Apple, and my customer service experience was a very positive 
one. I
 was very happy to learn that the tech support guy who was 
helping me
 actually knew how to work with VoiceOver, and didn't freak out 
on me
 when I told him I was blind and consequently use VoiceOver to 
work my
 iPod Touch! I've heard stories of Apple care experiences from 
blind
 people in which they have called general tech support and the 
rep
 didn't know how to work VoiceOver, forcing them to have to be 
transferred
to the accessibility department.
 However, I personally have never had this experience, and have 
always
 been very happy with Apple tech support.

 Chris

 -----Original Message-----
 From: nabs-l-bounces at nfbnet.org 
[mailto:nabs-l-bounces at nfbnet.org] On
 Behalf Of Lavonya Gardner
 Sent: Monday, October 01, 2012 6:13 PM
 To: National Association of Blind Students mailing list
 Subject: Re: [nabs-l] iphone issue

 I have an ipad,  and when I need help, i call apple. Sometimes i 
go to
 the apple store, do any of you have an apple store neer you? 
They give
 very good custmor servus. that might be an option. good luck 
Lavonnya

 Sent from my iPad

 On Oct 1, 2012, at 17:57, Jewel <herekittykat2 at gmail.com> wrote:

 I have experienced something similar.  Beheadings are jumbled up 
but
 the
 contacts are not. I wish I had a solution but I have the same 
problem.
 Anyone know what's going on?

 Sent from my iPhone

 On Oct 1, 2012, at 4:16 PM, Sophie Trist 
<sweetpeareader at gmail.com
wrote:

 Dear List:

 Last week, I updated my iPhone 4S to IOS 6. Ever since then, I 
have
 noticed something strange about my contacts. When I scroll 
through
 them, they're all jumbled up. For instance, it will show 
"Capital A,"
 but then have the contacts that should be listed under B. Does 
anyone
 have an idea if this problem can be fixed? I appreciate any help 
y'all can
give me.
 Best,
 Sophie

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