[nabs-l] braillenote attachment-opening issues

[Katie Wang]

Hi Sophie,

I'm not familiar with the specific error message you mentioned, but it
is worth noting that the Apex won't open any MS Word document that
contains tables and images. I would suggest for you to try opening the
document on your PC and check to see if it contains any tables or
graphic objects (Insert plus F1 is a quick way to get at this type of
information). If it does, then save the file in plain text (.txt)
before transferring it to your Apex. This will remove all the graphics
and tables, but it should at least render the text portion of the
document readable. Of course, resetting the unit is always something
worth trying. Hope this helps!

Katie


On 10/23/12, Sarah <coastergirl92 at gmail.com> wrote:
> Sophie,
>
> Have you tried a soft and hard reset? I haven't had this problem
> with opening attachments.  You could always call Humanware tech
> support.
> I hope this helps,
>
> Sarah and Wizard
>
>  ----- Original Message -----
> From: Sophie Trist <sweetpeareader at gmail.com
> To: nabs <nabs-l at nfbnet.org
> Date sent: Tue, 23 Oct 2012 14:54:31 -0500
> Subject: [nabs-l] braillenote attachment-opening issues
>
> Dear List,
>
> I'm having problems opening an attachment on my braillenote, and
> I'd appreciate any help.  A friend of mine sent me a Doc
> attachment, the kind that my braillenote apex can open.  Howver,
> when I try to read this attachment, my braillenote says, "Class
> does not exist." The same thing happens when I detach it and try
> to read it in keyword.  Thanks for any help.
> Best wishes,
> Sophie
>
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