[nabs-l] JAWS 13 issues?

Mon Sep 17 20:40:02 UTC 2012

I can't find any updates in the list that were installed before
October 31 and my reformat with IE 9 occurred on October 1. As I said,
IE 9 was installed directly on my machine. Should I try uninstalling
the IE 9 application entirely and then downloading and installing IE
8? I hope this works as I found IE 8 incredibly easier to use.
Arielle

On 9/17/12, Steve Jacobson <steve.jacobson at visi.com> wrote:
> Arielle,
>
> Yes, it should work.  I have accidentally installed IE 9 on two different
> Windows 7 machines and it has worked in both cases.
> What you may be running into is that you can't install IE 8 over IE 9, you
> have to uninstall the IE 9 update.  IE 8 is actually
> sort of a part of Windows 7 and will be the browser of record once you
> uninstall the IE 9 update.  I've also talked a couple of
> other people through this same process and it has worked.  It sounds as
> though you got a misleading error message.
>
> If you try to remove the update and it doesn't work, please let me know as
> that would be something new in my experience, and we
> should find out what is different with your machine.
>
> Best regards,
>
> Steve Jacobson
>
> On Mon, 17 Sep 2012 14:08:37 -0600, Arielle Silverman wrote:
>
>>Hi Steve,
>>If I am using a Windows 7 machine with IE 9 installed on it, will this
>>windows update trick still work? I don't think so because I actually
>>tried installing IE 8 and was told that Windows 7 didn't support IE 8.
>>Arielle
>
>>On 9/17/12, Steve Jacobson <steve.jacobson at visi.com> wrote:
>>> Another approach is to go back to Internet Explorer 8.  This is fairly
>>> easy
>>> to do.  Go in to Windows Update and then go to Update
>>> History and look for the Internet Explorer 9 update.  I know of no easy
>>> way
>>> to find it other than to arrow down through the list
>>> until you find it.  Once you find it, press the "applications" key,
>>> sometimes called the "context" key which is usually just to
>>> the left of the right control key.  This should bring up a menu that
>>> includes "remove" or "uninstall."  I don't remember the exact
>>> wording.  Press ENTER on that selection and follow any prompts.  You
>>> will
>>> not need to install IE 8 again because removing the
>>> update to IE 9 rolls back to IE 8.
>>>
>>> There were major changes to how IE 9 displays web pages and this has
>>> caused
>>> some problems for screen readers.  Certainly using
>>> FireFox is another good option as well.
>>>
>>> Best regards,
>>>
>>> Steve Jacobson
>>>
>>>
>>> On Mon, 17 Sep 2012 12:52:03 -0600, Arielle Silverman wrote:
>>>
>>>>Hi Jewel,
>>>>Are you using Internet Explorer 9? I have JAWS 11 still, but I've
>>>>encountered the exact same problems you describe when I try to use IE
>>>>9. I don't believe there's a fix yet except to use Firefox instead of
>>>>IE on pages that have buttons or check boxes since JAWS has trouble
>>>>detecting them with IE 9. I too am frustrated by this problem so if
>>>>anyone has figured out how to make IE 9 work with buttons and check
>>>>boxes, please let me know.
>>>>Best,
>>>>Arielle
>>>
>>>>On 9/17/12, Katie Wang <bunnykatie6 at gmail.com> wrote:
>>>>> Hi Jewel,
>>>>>
>>>>> I don't believe that this is a known issue with JAWS 13- I have never
>>>>> encountered this problem myself nor heard about it from anyone else
>>>>> who uses the program. Perhaps it would be worthwhile to try
>>>>> reinstalling JAWS 13? You might need some sighted assistance with this
>>>>> process since you will need to remove JAWS first before attempting a
>>>>> new installation and I'm not sure if it would fix your issue, but from
>>>>> past experience JAWS upgrades can be finicky sometimes and don't
>>>>> always install properly. Just a suggestion- Sorry I can't be of more
>>>>> specific help!
>>>>>
>>>>> Katie
>>>>>
>>>>>
>>>>> On 9/17/12, Jewel <herekittykat2 at gmail.com> wrote:
>>>>>> Hey guys,
>>>>>> Ever since I upgraded to JAWS 13, I have noticed a lot more blanks
>>>>>> between text (of any kind, link or non-link). Instead of having say
>>>>>> Home, and then I arrow down and it goes to the next link, I get
>>>>>> "Home,
>>>>>> blank, blank, blank, Other Link).
>>>>>>
>>>>>> Another issue I have found is that it seems to be missing some
>>>>>> buttons. For example, in Bookshare, I have to get a sighted person to
>>>>>> click the "Download" button, because JAWS doesn't read it. I tried
>>>>>> JAWS cursor, and that was no good. I don't know what else to try.
>>>>>>
>>>>>> Does anyone know if this is a known problem with JAWS 13, or is it
>>>>>> just me? What can I do about this?
>>>>>>
>>>>>> Wondering,
>>>>>> Jewel
>>>>>>
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