[nabs-l] JAWS 13 issues?

Steve Jacobson steve.jacobson at visi.com
Mon Sep 17 20:57:11 UTC 2012 

Arielle,

As I understand it, when you install Windows 7, it starts out with IE 8.  If you received the computer with IE 9 on it, it almost 
has to have been installed over IE 8, even if it was part of an install script.  I am wondering if someone cleared out the updates 
from the Update history thinking that those updates just add confusion..  

Before you do anything, it might be worth contacting whomever helped with reformatting your disk to be sure what they did.  if 
your disk was reinstalled from an image, that might affect how it shows up.  I bought my HP and it had IE 9 on it already, but it 
showed up in my history of updates even though it came with IE 9.  However, there might be another way to do this if it doesn't 
appear in the history of updates.  I believe the trick is how else to uninstall IE 9 if the update entry is not there.  If that is 
done correctly, I don't believe you will need to reinstall IE 8.  Still, if someone did something special, it might be necessary 
to get some help from them.  I can only tell you that I am running IE 8 on two 32-bit and and one 64-bit computer, so I know that 
it can be done, but I've always been able to undo IE 9 through the update history so I'm a little concerned something different is 
going on with your computer.  Also, if you get back to IE 8, you will want to "hide" the IE 9 update in Windows Update or Windows 
Update will just put it back on.

Best regards,

Steve Jacobson

On Mon, 17 Sep 2012 14:40:02 -0600, Arielle Silverman wrote:

>I can't find any updates in the list that were installed before
>October 31 and my reformat with IE 9 occurred on October 1. As I said,
>IE 9 was installed directly on my machine. Should I try uninstalling
>the IE 9 application entirely and then downloading and installing IE
>8? I hope this works as I found IE 8 incredibly easier to use.
>Arielle

>On 9/17/12, Steve Jacobson <steve.jacobson at visi.com> wrote:
>> Arielle,
>>
>> Yes, it should work.  I have accidentally installed IE 9 on two different
>> Windows 7 machines and it has worked in both cases.
>> What you may be running into is that you can't install IE 8 over IE 9, you
>> have to uninstall the IE 9 update.  IE 8 is actually
>> sort of a part of Windows 7 and will be the browser of record once you
>> uninstall the IE 9 update.  I've also talked a couple of
>> other people through this same process and it has worked.  It sounds as
>> though you got a misleading error message.
>>
>> If you try to remove the update and it doesn't work, please let me know as
>> that would be something new in my experience, and we
>> should find out what is different with your machine.
>>
>> Best regards,
>>
>> Steve Jacobson
>>
>> On Mon, 17 Sep 2012 14:08:37 -0600, Arielle Silverman wrote:
>>
>>>Hi Steve,
>>>If I am using a Windows 7 machine with IE 9 installed on it, will this
>>>windows update trick still work? I don't think so because I actually
>>>tried installing IE 8 and was told that Windows 7 didn't support IE 8.
>>>Arielle
>>
>>>On 9/17/12, Steve Jacobson <steve.jacobson at visi.com> wrote:
>>>> Another approach is to go back to Internet Explorer 8.  This is fairly
>>>> easy
>>>> to do.  Go in to Windows Update and then go to Update
>>>> History and look for the Internet Explorer 9 update.  I know of no easy
>>>> way
>>>> to find it other than to arrow down through the list
>>>> until you find it.  Once you find it, press the "applications" key,
>>>> sometimes called the "context" key which is usually just to
>>>> the left of the right control key.  This should bring up a menu that
>>>> includes "remove" or "uninstall."  I don't remember the exact
>>>> wording.  Press ENTER on that selection and follow any prompts.  You
>>>> will
>>>> not need to install IE 8 again because removing the
>>>> update to IE 9 rolls back to IE 8.
>>>>
>>>> There were major changes to how IE 9 displays web pages and this has
>>>> caused
>>>> some problems for screen readers.  Certainly using
>>>> FireFox is another good option as well.
>>>>
>>>> Best regards,
>>>>
>>>> Steve Jacobson
>>>>
>>>>
>>>> On Mon, 17 Sep 2012 12:52:03 -0600, Arielle Silverman wrote:
>>>>
>>>>>Hi Jewel,
>>>>>Are you using Internet Explorer 9? I have JAWS 11 still, but I've
>>>>>encountered the exact same problems you describe when I try to use IE
>>>>>9. I don't believe there's a fix yet except to use Firefox instead of
>>>>>IE on pages that have buttons or check boxes since JAWS has trouble
>>>>>detecting them with IE 9. I too am frustrated by this problem so if
>>>>>anyone has figured out how to make IE 9 work with buttons and check
>>>>>boxes, please let me know.
>>>>>Best,
>>>>>Arielle
>>>>
>>>>>On 9/17/12, Katie Wang <bunnykatie6 at gmail.com> wrote:
>>>>>> Hi Jewel,
>>>>>>
>>>>>> I don't believe that this is a known issue with JAWS 13- I have never
>>>>>> encountered this problem myself nor heard about it from anyone else
>>>>>> who uses the program. Perhaps it would be worthwhile to try
>>>>>> reinstalling JAWS 13? You might need some sighted assistance with this
>>>>>> process since you will need to remove JAWS first before attempting a
>>>>>> new installation and I'm not sure if it would fix your issue, but from
>>>>>> past experience JAWS upgrades can be finicky sometimes and don't
>>>>>> always install properly. Just a suggestion- Sorry I can't be of more
>>>>>> specific help!
>>>>>>
>>>>>> Katie
>>>>>>
>>>>>>
>>>>>> On 9/17/12, Jewel <herekittykat2 at gmail.com> wrote:
>>>>>>> Hey guys,
>>>>>>> Ever since I upgraded to JAWS 13, I have noticed a lot more blanks
>>>>>>> between text (of any kind, link or non-link). Instead of having say
>>>>>>> Home, and then I arrow down and it goes to the next link, I get
>>>>>>> "Home,
>>>>>>> blank, blank, blank, Other Link).
>>>>>>>
>>>>>>> Another issue I have found is that it seems to be missing some
>>>>>>> buttons. For example, in Bookshare, I have to get a sighted person to
>>>>>>> click the "Download" button, because JAWS doesn't read it. I tried
>>>>>>> JAWS cursor, and that was no good. I don't know what else to try.
>>>>>>>
>>>>>>> Does anyone know if this is a known problem with JAWS 13, or is it
>>>>>>> just me? What can I do about this?
>>>>>>>
>>>>>>> Wondering,
>>>>>>> Jewel
>>>>>>>
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