[nabs-l] Greyhound Website Accessibility

[Mary Fernandez]

Hi Arielle and all,
I took Greyhound once last summer, and I also had to call to get my
ticket bought. Then, I realized that the PDF they sent would not open
on any computer,  and called them back. Their customer service left
quite a lot to be desired, and since I have never used their company
again. I guess other blind people either call or have someone else buy
the ticket. Their website is one of the worst I've seen.
Mary

On 9/26/12, Arielle Silverman <arielle71 at gmail.com> wrote:
> If no one can access the site with screen readers then we should let
> national know about this.
> Arielle
>
> On 9/26/12, Cindy <clb5590 at gmail.com> wrote:
>> I have the same problem as you. I had to call the 800 number to buy my
>> tickets. But like you, I also know other blind people who take Greyhound
>> on
>> a regular basis. So I'm wondering if I am missing something or if all of
>> us
>> have to call the number. Cindy
>>
>> Sent from my iPhone
>>
>> On Sep 26, 2012, at 4:34 PM, Arielle Silverman <arielle71 at gmail.com>
>> wrote:
>>
>>> Hi all,
>>> I'm trying to look at the Greyhound bus schedules online, but when I
>>> try to use their trip planner, when I enter all the necessary
>>> information  and click the "Search Schedules" link, nothing happens.
>>> There is also an option to bring up a pop-up calendar or clock to
>>> select my travel dates and times, but nothing happens when I click
>>> those links either. I am wondering if the website is forcing me to use
>>> the pop-up calendar and clock to select my dates and times instead  of
>>> entering them manually, and if the pop-ups are not accessible. Have
>>> others had success using the Greyhound site? I know blind people who
>>> have used Greyhound before, so am wondering if there's something I'm
>>> missing or if their site changed and is no longer accessible with
>>> JAWS. Thanks!
>>> Arielle
>>>
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-- 
Mary Fernandez
Emory 2012
"A pioneer is not someone who makes her own soap. She is one who takes
up her burdens and walks toward the future."
--
Laurel Thatcher Ulrich