[nabs-l] Yahoo tech support procedure

[Kaiti Shelton]

Hi, Antonio.

This is really disturbing.  I just recently created a yahoo account
purely to join a professional group housed there and didn't see
anything there.  I know in the sign up process it said that there was
techical assistance available to users who were visually impaired or
hard of hearing, but I don't recal seeing that number.  Obviously,
I've reached the same conclusion you have that it's bogus and a scam
targeting these users who need assistance.

Perhaps it would be useful if we knew what type of assistance or what
part of the site was related to the need for technical support.  I am
interested in investigating this.  From my experiences with Yahoo,
there is a lot to be desired in terms of accessibility, and if this
number really goes to their tech support people and they're really
running this scam something will definitely need to be done.

On 3/12/13, Antonio M. Guimaraes Jr. <freethaught at gmail.com> wrote:
> Hello all,
> I want to inquire about Yahoo's technical support procedures for people who
> are blind.
>
> One of my friends found a 1800 number for technical support, but encountered
> questionable sales tactics from the group claiming to be supporting the
> Yahoo site.
>
> First they asked to get remote access to his computer. Then they proceeded
> to tell him about some software that would monitor for malware. The software
> allegedly cost $99. My friend never bought it.
> So I decided to look into this matter. I called the number, and gave them a
> bogus email address along with a date of birth.
>
> Dave, the technical support associate from India, told me that my email
> address had been compromised.
>
> Remember, I gave them a bogus email address.
>
> He started asking me to go through the process of giving him remote access.
> He referred me to join.me.
>
> This is when I ended the call.
> The support number is 1800 906-0932.
>
> Is this common procedure for technical support used at Yahoo?
>
> Should they be asking for remote access? And are they supposed to sell
> product like that?
>
> I spoke with AFB's information line, and their employee, Tara, confirmed
> having seen something similar happening about a year ago. She was surprised
> this was still happening.
>
> I look forward to any feedback about this.
>
> Antonio
>
>
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-- 
Kaiti