[nabs-l] Yahoo tech support procedure

[Chun Chao]

Hello NABS:

I have never used the 1800 number tech support, just the help files online
within the website.
However, I can definitely say that I closed my (3-day-old) Yahoo email
account.
Not only was navigation terrible but the online help files for accessibility
configuration were not accurate either.

I ended up getting an email account from the new Outlook.com by Microsoft.
It is true that Microsoft can still better their accessibility features, but
the internet mail was much easier to navigate and configure than was the
Yahoo mail.
Gmail is still the best way to go for email service, but if you want another
email or two to help organize things, I do not recommend using multiple
accounts from just one email service.

Regards,
C.C. Alan

-----Original Message-----
From: nabs-l [mailto:nabs-l-bounces at nfbnet.org] On Behalf Of Antonio M.
Guimaraes Jr.
Sent: Tuesday, March 12, 2013 5:56 PM
To: GUI Talk Mailing List Discussion of the Graphical User Interface
Cc: National Association of Blind Students mailing list
Subject: [nabs-l] Yahoo tech support procedure

Hello all,
I want to inquire about Yahoo's technical support procedures for people who
are blind.

One of my friends found a 1800 number for technical support, but encountered
questionable sales tactics from the group claiming to be supporting the
Yahoo site.

First they asked to get remote access to his computer. Then they proceeded
to tell him about some software that would monitor for malware. The software
allegedly cost $99. My friend never bought it.
So I decided to look into this matter. I called the number, and gave them a
bogus email address along with a date of birth.

Dave, the technical support associate from India, told me that my email
address had been compromised.

Remember, I gave them a bogus email address.

He started asking me to go through the process of giving him remote access.
He referred me to join.me.

This is when I ended the call.
The support number is 1800 906-0932.

Is this common procedure for technical support used at Yahoo?

Should they be asking for remote access? And are they supposed to sell
product like that?

I spoke with AFB's information line, and their employee, Tara, confirmed
having seen something similar happening about a year ago. She was surprised
this was still happening.

I look forward to any feedback about this.

Antonio


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