[nabs-l] Problems Updating to IOS7.11 on my iPhone 5

[Vejas]

Hi Helga,
To reboot the phone,  hold the home button and the lock-screen 
button together.  If I'm not mistaken, you'll know when the 
reboot is finished when Voice-Over starts up.  If you've waited a 
while and triple-click has turned off, go to Siri and say, "Turn 
on voice-over" and it will do it for you.
And no, you won't lose your data by rebooting.
By using a different Internet connection, I mean going somewhere 
else to do it.  If the one at your house doesn't work, go to 
someplace like a coffee shop, and connect with the connection 
there.  Then try downloading.
You could go to the Apple store for someone to help you download, 
though you really don't have to.  All you have to do is go to a 
friend or family member.  Turn off voice-over and tell them, "I'm 
having trouble downloading the update-can you look at the screen 
and see what's going on?" They can explain what's happening on 
the screen and may even be able to do the download for you.
The reason why I say to turn off voice-over when someone is 
helping you is because when it's on, it's sometimes harder to see 
what's on the screen and they are not familiar with the 
Voice-Over functions.
Hope this helps,
Vejas



----- Original Message -----
From: <helga.schreiber26 at gmail.com
To: "National Association of Blind Students mailing list" 
<nabs-l at nfbnet.org
Date sent: Fri, 2 May 2014 01:13:48 -0400
Subject: Re: [nabs-l] Problems Updating to IOS7.11 on my iPhone 5

Hi Vejas and all.  I just wanted to ask you, how do I reboot my 
phone? And if
I reboot my phone, will all my information will be erase or 
disappear
automatically? Just curious! Also, how can I download the new 
update with
another internet connection? Just wondering! By the way, do you 
think if I
go next week to the apple store after I finish my finals, do you 
think they
could help me with this issue? I will really appreciate it, if yu 
could help
me with this and give me some suggestions regarding this.  Hope 
to hear from
you soon.  Thanks and God bless!! :)

-----Original Message-----
From: Vejas
Sent: Thursday, May 1, 2014 12:37 AM
To: National Association of Blind Students mailing list
Subject: Re: [nabs-l] Problems Updating to IOS7.11 on my iPhone 5

Helga,
I have a couple of suggestions:
1.  How about, try rebooting the phone?
2.  You could try to download the new software using a different
Internet connection (because I know in one of your previous
e-mails you said that your connection is very finicky)
3.  I don't know what's going on, but maybe you can ask a sighter
person, such as a family member or friend, to start the download
process for you.  Just remember that if they're going to help,
it's best to turn voice-over off for them, so that they can
enlarge the screen to make it easier for them to see what's on
there.
HTH,
Vejas

----- Original Message -----
From: <helga.schreiber26 at gmail.com
To: "National Association of Blind Students mailing list"
<nabs-l at nfbnet.org
Date sent: Thu, 1 May 2014 00:01:11 -0400
Subject: Re: [nabs-l] Problems Updating to IOS7.11 on my iPhone 5

Hi Arielle.  I was trying to download it since yesterday, but it
didn't work!
I actually never download it before it told me that it was
dimned.
Yesterday, my iPhone told me that there was a new update, and I
decided to
download it.  So I went to software update.  And I went to the
download and
install button, the dimned message was already there without me
even
downloading the update first! I don't know what's going on! Hope
to hear
from you soon.Thanks and God bless!! :)

-----Original Message-----
From: Arielle Silverman
Sent: Wednesday, April 30, 2014 11:19 PM
To: National Association of Blind Students mailing list
Subject: Re: [nabs-l] Problems Updating to IOS7.11 on my iPhone 5

Hi Helga, I know once you've started a download, if you try to
tap the
button again VoiceOver says dimmed.  I'm guessing maybe you had a
slow
Internet connection so it was trying to download but failing?
Perhaps
try again at a different time of day or a different location and
after
re-starting your phone, and see if you still have the problem?
I'm not
sure what else it would be.  I hope this helps!
Arielle

On 4/30/14, helga.schreiber26 at gmail.com
<helga.schreiber26 at gmail.com> wrote:
Hi all, this is Helga.  How are you all? Does anyone here work
in the apple
store? Just curious! I?™m having a problem doing the IOS7.11
update on my
iPhone 5.  I actually did all my updates before this one very
wellwithout
having any problems at all, but now I?™m having an issue where
I can?™t
download it for some reason that I don?™t know! Just to let you
know,
whenever I double tap on the download and install button,
VoiceOver tells
me
that is dimn.  I really don?™t know what is going on! Before it
never told
me
that is dimn.  All my updates downloaded and installed
successfully! I will
really like to have this new update since it contains
improvements, bug
fixes, and security updates.  I wil really appreciate it a lot,
if yu could
help me with this.  Hope to hear from you soon.  Thanks so much
and God
bless!!

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