[nabs-l] Problems Updating to IOS7.11 on my iPhone 5

helga.schreiber26 at gmail.com helga.schreiber26 at gmail.com
Fri May 2 05:13:48 UTC 2014


Hi Vejas and all. I just wanted to ask you, how do I reboot my phone? And if 
I reboot my phone, will all my information will be erase or disappear 
automatically? Just curious! Also, how can I download the new update with 
another internet connection? Just wondering! By the way, do you think if I 
go next week to the apple store after I finish my finals, do you think they 
could help me with this issue? I will really appreciate it, if yu could help 
me with this and give me some suggestions regarding this. Hope to hear from 
you soon. Thanks and God bless!! :)

-----Original Message----- 
From: Vejas
Sent: Thursday, May 1, 2014 12:37 AM
To: National Association of Blind Students mailing list
Subject: Re: [nabs-l] Problems Updating to IOS7.11 on my iPhone 5

Helga,
I have a couple of suggestions:
1.  How about, try rebooting the phone?
2.  You could try to download the new software using a different
Internet connection (because I know in one of your previous
e-mails you said that your connection is very finicky)
3.  I don't know what's going on, but maybe you can ask a sighter
person, such as a family member or friend, to start the download
process for you.  Just remember that if they're going to help,
it's best to turn voice-over off for them, so that they can
enlarge the screen to make it easier for them to see what's on
there.
HTH,
Vejas

----- Original Message -----
From: <helga.schreiber26 at gmail.com
To: "National Association of Blind Students mailing list"
<nabs-l at nfbnet.org
Date sent: Thu, 1 May 2014 00:01:11 -0400
Subject: Re: [nabs-l] Problems Updating to IOS7.11 on my iPhone 5

Hi Arielle.  I was trying to download it since yesterday, but it
didn't work!
I actually never download it before it told me that it was
dimned.
Yesterday, my iPhone told me that there was a new update, and I
decided to
download it.  So I went to software update.  And I went to the
download and
install button, the dimned message was already there without me
even
downloading the update first! I don't know what's going on! Hope
to hear
from you soon.Thanks and God bless!! :)

-----Original Message-----
From: Arielle Silverman
Sent: Wednesday, April 30, 2014 11:19 PM
To: National Association of Blind Students mailing list
Subject: Re: [nabs-l] Problems Updating to IOS7.11 on my iPhone 5

Hi Helga, I know once you've started a download, if you try to
tap the
button again VoiceOver says dimmed.  I'm guessing maybe you had a
slow
Internet connection so it was trying to download but failing?
Perhaps
try again at a different time of day or a different location and
after
re-starting your phone, and see if you still have the problem?
I'm not
sure what else it would be.  I hope this helps!
Arielle

On 4/30/14, helga.schreiber26 at gmail.com
<helga.schreiber26 at gmail.com> wrote:
Hi all, this is Helga.  How are you all? Does anyone here work
in the apple
store? Just curious! I?™m having a problem doing the IOS7.11
update on my
iPhone 5.  I actually did all my updates before this one very
wellwithout
having any problems at all, but now I?™m having an issue where
I can?™t
download it for some reason that I don?™t know! Just to let you
know,
whenever I double tap on the download and install button,
VoiceOver tells
me
that is dimn.  I really don?™t know what is going on! Before it
never told
me
that is dimn.  All my updates downloaded and installed
successfully! I will
really like to have this new update since it contains
improvements, bug
fixes, and security updates.  I wil really appreciate it a lot,
if yu could
help me with this.  Hope to hear from you soon.  Thanks so much
and God
bless!!

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