[nabs-l] Question about sending in the BrailleNote Apex back to humans are

[Joseph Hudson]

Hello, it can take up to 2/4 weeks depending on how much damage is wrong with the unit. You might want to consider calling them because they would have to better estimated time as the how long it will take them to fix the issue. I think this when my ex-girlfriend unit got sent in for repair and I asked them to send me a coffee of the analysis and how much it would cost her as her unit was out of warranty. They will provide you with that as well if you would like to see a copy of that. Hope this helps you with your questions.
Joseph Hudson
I device support
Email
jhud7789 at gmail.com <mailto:jhud7789 at gmail.com>
Face time and iMessage
jhud7789 at yahoo.com <mailto:jhud7789 at yahoo.com>
Office phone
641-715-3900 x34315
Emergency line
641-715-3900 x5887652
Skype
joseph.hudson89

> On Apr 29, 2015, at 5:02 PM, Sami Osborne via nabs-l <nabs-l at nfbnet.org> wrote:
> 
> Hi all,
> 
> So I usually use my BrailleNote Apex for emails and doing my schoolwork, but last week I was forced to send it back to Humanware due to a crash problem that i couldn't solve myself. My Apex was sent in by my school district last Friday. This problem is, I think, the most serious I've had in all of my ten years using a BrailleNote.
> 
> My questions for you guys are the following: 1. Has anyone who has sent in their Apex (or any other BrailleNote) know the approximate time duration for HumanWare to receive the BrailleNote from the date it was sent? 2. Similarly, does anyone know the duration for HumanWare to identify the problem (s), fix them, and then send the BrailleNote to the school district where it was first sent?
> 
> I'm really impatient to get it fixed, because I really like using my Apex a lot.
> 
> Looking forward to reading your replies.
> 
> Thanks,
> 
> Sami
> _______________________________________________
> nabs-l mailing list
> nabs-l at nfbnet.org
> http://nfbnet.org/mailman/listinfo/nabs-l_nfbnet.org
> To unsubscribe, change your list options or get your account info for nabs-l:
> http://nfbnet.org/mailman/options/nabs-l_nfbnet.org/jhud7789%40outlook.com