[nabs-l] Seeking Advice on BrailleNote Apex Issue

[Joshua Hendrickson]

Hi Miso.  I'd suggest, if you can aford the price, sending in your
apex for cleaning and checking would be a great idea.  It would not be
good if in the middle of your school year when you really needed it
that something very wrong were to happen to it.  The price would be
even higher, and you'd also be without your apex for at least 2 to
three weeks while it was getting looked at.  Hope this helps.

On 6/25/15, Miso Kwak via nabs-l <nabs-l at nfbnet.org> wrote:
> Hello everyone,
> I am looking for an advice on BrailleNote Apex cleaning.
> My current device has been used about 2 years now. In the two years, I
> haven't had it get checked or cleaned. So far the software has been
> running without much noticeable problem.
> Only a few potential problems that stand out to me are keys not being
> as smooth and inconsistency in Braille display in terms of how strong
> dots are. However, it is not to the point I am having a difficult time
> reading.
> Since it is summer break, I do not need to use Apex as much as when I
> am in school, so I am considering to send it in for cleaning to
> Humanware.
> If anyone is knowledgeable and/or have experienced similar situation,
> would you say that sending it in for cleaning and diagnostics can
> prevent future problems?
> The worst case scenario for me is BrailleNote Apex suddenly having
> problems that hinder my full usage in the middle of a school year.
> Again, I am just trying to see if sending it in for now when I don't
> have much significant problem with the device would be beneficial and
> preventive measure for future problems.
> Thank you for your help in advance.
> Best,
> Miso  Kwak
>
>
>
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