[nabs-l] Problem with emails on my BrailleNote Apex

Karl Martin Adam kmaent1 at gmail.com
Mon Aug 22 20:06:35 UTC 2016

Hi Sami, I would suggest starting the download again and then 
exiting a couple e-mails earlier than the problem started last 
time.  It will ask you whether you want to exit immediately or 
after the current operation, and you want to complete the current 
operation.  If you do that, the next time you will download it 
will start from there rather than the beginning.


 ----- Original Message -----
From: Sami Osborne via NABS-L <nabs-l at nfbnet.org
To: nabs-l at nfbnet.org, blindtlk at nfbnet.org
Date sent: Mon, 22 Aug 2016 14:43:46 -0400
Subject: [nabs-l] Problem with emails on my BrailleNote Apex

Hi all,

I'm having a rather major issue with receiving my emails on my
Apex.  I've been out of town for about three weeks and had very
limited access to the internet.  As a result, when I came back
home the other day, I had about 210 emails waiting for me to
download.  When I try to do this, it does so successfully at
first, but then When I get to about the 80 to 100 mark, I start
getting a message: "error receiving email: error 10054" (or maybe
just 1054, I can't remember exactly.  When I press Space with H
to get help, the only commands listed are: to retry, press R and
to exit, press space with E.  When I retry with R, the Apex
doesn't do anything and just keeps showing the same error
message, and when I exit, it just stops downloading, without it
even asking me if I want to continue downloading or hanging up
immediately.  What do you guys suggest I do to solve this
problem? By the way, just in case you're wondering, I'll still be
able to read your replies, using my iPhone.

Also, when replying, I'm kindly asking all of you to please not
say that I should give up my Apex.  I already know that there are
better products out there, but the problem is that I'll be
starting college in two weeks, so I therefore don't have enough
time to request a new notetaker from my state's rehab agency.  I
may get one next year or the year after, but at this point, I can
only use my Apex right now.

I hope you guys can assist me in this problem and that you have
suggestions on what I can do to solve it before I call
Humanware's Technical Support team.

Thanks and, for those who have already started moving into
college, I hope you enjoy the start to your semester.

Thanks again,


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