[nabs-l] Problem with emails on my BrailleNote Apex

[Jessica Dail]

Hi,
Have you tried a normal reset; hold down the reset button for about 10 seconds?
That should fix it, but if it doesn’t, try a 456 reset. That’s the same as the first, but hold down dots 456 until you hear the start-up chime, then rlease dots 456.
I hope this helps.


On 8/22/16, 2:43 PM, "NABS-L on behalf of Sami Osborne via NABS-L" <nabs-l-bounces at nfbnet.org on behalf of nabs-l at nfbnet.org> wrote:

    Hi all,
    
    I'm having a rather major issue with receiving my emails on my 
    Apex.  I've been out of town for about three weeks and had very 
    limited access to the internet.  As a result, when I came back 
    home the other day, I had about 210 emails waiting for me to 
    download.  When I try to do this, it does so successfully at 
    first, but then When I get to about the 80 to 100 mark, I start 
    getting a message: "error receiving email: error 10054" (or maybe 
    just 1054, I can't remember exactly.  When I press Space with H 
    to get help, the only commands listed are: to retry, press R and 
    to exit, press space with E.  When I retry with R, the Apex 
    doesn't do anything and just keeps showing the same error 
    message, and when I exit, it just stops downloading, without it 
    even asking me if I want to continue downloading or hanging up 
    immediately.  What do you guys suggest I do to solve this 
    problem? By the way, just in case you're wondering, I'll still be 
    able to read your replies, using my iPhone.
    
    Also, when replying, I'm kindly asking all of you to please not 
    say that I should give up my Apex.  I already know that there are 
    better products out there, but the problem is that I'll be 
    starting college in two weeks, so I therefore don't have enough 
    time to request a new notetaker from my state's rehab agency.  I 
    may get one next year or the year after, but at this point, I can 
    only use my Apex right now.
    
    I hope you guys can assist me in this problem and that you have 
    suggestions on what I can do to solve it before I call 
    Humanware's Technical Support team.
    
    Thanks and, for those who have already started moving into 
    college, I hope you enjoy the start to your semester.
    
    Thanks again,
    
    Sami
    
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