[nabs-l] Uber

[Kaiti Shelton]

Hi, Amanda,

>From what I understand the majority of complaints against Oober have
come about because of issues regarding denial of service to guide dog
users.  While I cannot personally speak to that as I do not use a dog,
I can say that I know plenty of people who use Oober and who do not
encounter problems.  I personally have never had an issue with drivers
that I felt was terrible, and if the driver has given me what I don't
consider to be polite and reasonable service I don't feel bad about
not giving them a 5 star rating at the end of my trip (I've only given
anything but a 5 once and the guy got a 3 for being rude when I asked
him to take what I knew to be a shorter route and he argued with me
about it).

I also think the more you use Oober the more you learn about the
drivers in your area.  I have pretty good relationships with some of
the drivers I've used consistently, and usually if I find a new driver
who is pretty good I'll suggest that they check out the area around my
university as a tip.  It might be a little self-serving because it
increases my own odds of getting a helpful driver, but it is a huge
area of service for Oober and the more experienced drivers like to
hang around here already sometimes.

Hope this helps,

On 1/23/16, Amanda via nabs-l <nabs-l at nfbnet.org> wrote:
> Hi,
> I have been thinking about using über and am wondering if its service to
> blind customers has improved. Does anyone have experiences?
> Thanks,anda
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-- 
Kaiti Shelton
University of Dayton-Music Therapy
President, Ohio Association of Blind Students 2013-Present
Secretary, The National Federation of the Blind Performing Arts
Division 2015-2016

"You can live the life you want; blindness is not what holds you back!"