[nabs-l] problem with BN touch

[Jessica Dail]

Hi,
I tried as you suggested, but nothing happened.
Does anyone else have any other ideas?
I need access to it tonight.
Thanks,
Jessica

-----Original Message-----
From: NABS-L [mailto:nabs-l-bounces at nfbnet.org] On Behalf Of Hope Paulos via
NABS-L
Sent: Thursday, October 6, 2016 9:09 PM
To: 'National Association of Blind Students mailing list'
<nabs-l at nfbnet.org>
Cc: Hope Paulos <hope.paulos at gmail.com>
Subject: Re: [nabs-l] problem with BN touch

I looked in the user manual to see if I could assist you. I don't see
anything about resetting the device. The best solution I can give you is to
call Humanware technical support tomorrow. 
Can you unplug it and see if it'll turn off? I'm sure there's a way to reset
it but I don't own the product.
 I wish I could be of more help. 

-----Original Message-----
From: NABS-L [mailto:nabs-l-bounces at nfbnet.org] On Behalf Of Jessica Dail
via NABS-L
Sent: Thursday, October 06, 2016 8:57 PM
To: nabs-l at nfbnet.org
Cc: Jessica Dail
Subject: [nabs-l] problem with BN touch

Hi,

I'm having a serious issue with my BN touch.

It's currently turned on, locked, and plugged int.

I have it plugged into my computer, because I'm working on my computer at
the moment.

When I try to get into my device, I get the message, "enabling keysoft.

I can't even turn my device off.

What can I do?

Thanks,

Jessica

"

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