[nabs-l] problem with BN touch

[amanie]

Hi
In order to perform a hard reset, you have to hold the home button and the power button down simultaneously until you see the unit respond
I believe it will say starting key soft and after the wheel spins, there are options that you can choose from.
You may scroll through the different reset options with your next thumb key and previous thumb key and activate the options with your cursor router button. If you just want to do a minor repair you will hit next until you see the option, file system repair, then you select that and select reboot now.
If you want to do an entire reset which will restore the braille note as a new unit, you have to select wipe data/restore to factory settings, select that,hit next until you see the letter Y, selectthat, and hit reboot now.
I hope this helps.
If you still need assistance, you may contact me off list via the information provided below.


Sent from my iPhone Ms. Amanie T Riley
MSED student, TVI in training
B.S. Psychology/Education
914-308-6944

> On Oct 6, 2016, at 9:22 PM, Jessica Dail via NABS-L <nabs-l at nfbnet.org> wrote:
> 
> Hi,
> I tried as you suggested, but nothing happened.
> Does anyone else have any other ideas?
> I need access to it tonight.
> Thanks,
> Jessica
> 
> -----Original Message-----
> From: NABS-L [mailto:nabs-l-bounces at nfbnet.org] On Behalf Of Hope Paulos via
> NABS-L
> Sent: Thursday, October 6, 2016 9:09 PM
> To: 'National Association of Blind Students mailing list'
> <nabs-l at nfbnet.org>
> Cc: Hope Paulos <hope.paulos at gmail.com>
> Subject: Re: [nabs-l] problem with BN touch
> 
> I looked in the user manual to see if I could assist you. I don't see
> anything about resetting the device. The best solution I can give you is to
> call Humanware technical support tomorrow. 
> Can you unplug it and see if it'll turn off? I'm sure there's a way to reset
> it but I don't own the product.
> I wish I could be of more help. 
> 
> -----Original Message-----
> From: NABS-L [mailto:nabs-l-bounces at nfbnet.org] On Behalf Of Jessica Dail
> via NABS-L
> Sent: Thursday, October 06, 2016 8:57 PM
> To: nabs-l at nfbnet.org
> Cc: Jessica Dail
> Subject: [nabs-l] problem with BN touch
> 
> Hi,
> 
> I'm having a serious issue with my BN touch.
> 
> It's currently turned on, locked, and plugged int.
> 
> I have it plugged into my computer, because I'm working on my computer at
> the moment.
> 
> When I try to get into my device, I get the message, "enabling keysoft.
> 
> I can't even turn my device off.
> 
> What can I do?
> 
> Thanks,
> 
> Jessica
> 
> "
> 
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