[nabs-l] problem with BN touch

[Jameyanne Fuller]

Hi Jessica, 
I had this problem a few days after I got my Touch. Unplug it from your
computer and first try holding in the power button until it turns all the
way oof. It's a forced shut down. Then give it a few minutes and turn it
back on. If it still says enabling keysoft, or you can't get it to turn off,
take it out of the case and remove the battery and put the battery back in.
Make sure, when you're turning it on, that it's not plugged in. For some
reason mine really doesn't like that.
As I recall, it just took a lot of turning it on and off and on and off
before I finally got it to work.
Another thing you might try is clicking the home button three times to turn
keysoft off and thendoing the same thing to turn keysoft on.
Hopefully one of these things works for getting you access tonight, but
definitely be sure to call humanware tomorrow. I'm not saying this is what's
wrong with your touch, but I had a series of weird glitches, starting with
this problem, that led me first to do a complete factory reset of my touch
and then to it having to go back for repairs and Humanware having to replace
the motherboard because it was defective. So just call them so you're on top
of it.
Hope this is helpful.
Jameyanne

-----Original Message-----
From: NABS-L [mailto:nabs-l-bounces at nfbnet.org] On Behalf Of Jessica Dail
via NABS-L
Sent: Thursday, October 6, 2016 9:22 PM
To: 'National Association of Blind Students mailing list'
<nabs-l at nfbnet.org>
Cc: Jessica Dail <jldail13 at gmail.com>
Subject: Re: [nabs-l] problem with BN touch

Hi,
I tried as you suggested, but nothing happened.
Does anyone else have any other ideas?
I need access to it tonight.
Thanks,
Jessica

-----Original Message-----
From: NABS-L [mailto:nabs-l-bounces at nfbnet.org] On Behalf Of Hope Paulos via
NABS-L
Sent: Thursday, October 6, 2016 9:09 PM
To: 'National Association of Blind Students mailing list'
<nabs-l at nfbnet.org>
Cc: Hope Paulos <hope.paulos at gmail.com>
Subject: Re: [nabs-l] problem with BN touch

I looked in the user manual to see if I could assist you. I don't see
anything about resetting the device. The best solution I can give you is to
call Humanware technical support tomorrow. 
Can you unplug it and see if it'll turn off? I'm sure there's a way to reset
it but I don't own the product.
 I wish I could be of more help. 

-----Original Message-----
From: NABS-L [mailto:nabs-l-bounces at nfbnet.org] On Behalf Of Jessica Dail
via NABS-L
Sent: Thursday, October 06, 2016 8:57 PM
To: nabs-l at nfbnet.org
Cc: Jessica Dail
Subject: [nabs-l] problem with BN touch

Hi,

I'm having a serious issue with my BN touch.

It's currently turned on, locked, and plugged int.

I have it plugged into my computer, because I'm working on my computer at
the moment.

When I try to get into my device, I get the message, "enabling keysoft.

I can't even turn my device off.

What can I do?

Thanks,

Jessica

"

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