[nabs-l] problem with BN touch

Fri Oct 7 15:11:14 UTC 2016

I really like all that the Touch can do, but it's been super glitchy on so
many fronts.
Mine is actually back at Humanware for the second time in two months right
now, ad I'm suffering without it because my Apex is on the fritz and I hate
taking notes on my laptop because I'm bad at listening to JAWS and the class
discussion. The first time it went back it was because the motherboard
crapped out and they had to replace it. This time, something was wrong with
the screen and I was getting a lot of false touches, resulting in literal
pages of apostrophes in my documents. Apparently a lot of people are having
this problem because they have a plan to expedite the repairs.
I did get a case from Executive Products that has definitely lessened the
issues with the power button, though. It's also way lighter than the
humanware case, but no physical keyboard if you like that..  So I recommend
that.

-----Original Message-----
From: NABS-L [mailto:nabs-l-bounces at nfbnet.org] On Behalf Of Steve Jacobson
via NABS-L
Sent: None
To: 'National Association of Blind Students mailing list'
<nabs-l at nfbnet.org>
Cc: Steve Jacobson <steve.jacobson-visi at outlook.com>
Subject: Re: [nabs-l] problem with BN touch

Jessica,

We had the same problem with ours.  What I found is that eventually whatever
is happening will complete and you should again have access.  Powering down
and rebooting will bring you back to the same screen and you will still have
to wait so that was a waste of time at least for us.  We returned our
BrailleNote Touch to Humanware so they could see why this was happening but
there was no explanation when it was returned but they did do some sort of
repair.  You may not need to send yours in, though.  Since they have seen
this before, they should be able to help you in the long run.  In the short
run, just waiting for as much as an hour should result in having that screen
going away.  Before I sent ours in, I tried tons of different things to make
the problem go away and nothing worked, and I may have delayed the
completion of whatever it is that is running.  

I have to tell you that I was pretty frustrated with this behavior, and also
with the fact that the carrying case does not protect the power button.  One
really needs to power it all the way down when carrying it in my experience.
Booting up takes longer than it did with the old BrailleNote so powering
down and back up really is not a satisfactory option and I hope they find a
way to address it.  When I carried ours around, even with the lock screen
set, It seemed to me that keystrokes would get placed in the buffer so that
when I eventually unlocked it, they would all execute.  Also, I think having
to load contacts from an old brailleNote into Gmail and synchronizing the
new BrailleNote is ridiculous and hope that a smoother method will come
along at some point.  Maybe other users have found ways around some of what
I'm whining about, but even though this is a nice device, there seems to be
some pretty rough edges for something that costs so much.

Best regards,

Steve Jacobson

-----Original Message-----
From: NABS-L [mailto:nabs-l-bounces at nfbnet.org] On Behalf Of Jessica Dail
via NABS-L
Sent: Thursday, October 06, 2016 8:22 PM
To: 'National Association of Blind Students mailing list'
<nabs-l at nfbnet.org>
Cc: Jessica Dail <jldail13 at gmail.com>
Subject: Re: [nabs-l] problem with BN touch

Hi,
I tried as you suggested, but nothing happened.
Does anyone else have any other ideas?
I need access to it tonight.
Thanks,
Jessica

-----Original Message-----
From: NABS-L [mailto:nabs-l-bounces at nfbnet.org] On Behalf Of Hope Paulos via
NABS-L
Sent: Thursday, October 6, 2016 9:09 PM
To: 'National Association of Blind Students mailing list'
<nabs-l at nfbnet.org>
Cc: Hope Paulos <hope.paulos at gmail.com>
Subject: Re: [nabs-l] problem with BN touch

I looked in the user manual to see if I could assist you. I don't see
anything about resetting the device. The best solution I can give you is to
call Humanware technical support tomorrow. 
Can you unplug it and see if it'll turn off? I'm sure there's a way to reset
it but I don't own the product.
 I wish I could be of more help. 

-----Original Message-----
From: NABS-L [mailto:nabs-l-bounces at nfbnet.org] On Behalf Of Jessica Dail
via NABS-L
Sent: Thursday, October 06, 2016 8:57 PM
To: nabs-l at nfbnet.org
Cc: Jessica Dail
Subject: [nabs-l] problem with BN touch

Hi,

I'm having a serious issue with my BN touch.

It's currently turned on, locked, and plugged int.

I have it plugged into my computer, because I'm working on my computer at
the moment.

When I try to get into my device, I get the message, "enabling keysoft.

I can't even turn my device off.

What can I do?

Thanks,

Jessica

"

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