[nabs-l] problem with BN touch

Fri Oct 7 15:18:29 UTC 2016

Hi Jamie-Anne and others,
I currently have a Braillenote Apex. What would be the advantages or
disadvantages of switching to the Braillenote touch if I could? How
might these compare to purchasing the SmartBeetle braille display as a
more portable one that I can use with my Iphone and/or laptop and
keeping my Apex?
Has anyone checked out the Orbit reader yet?
Thanks,
Amanda

On 10/7/16, Jameyanne Fuller via NABS-L <nabs-l at nfbnet.org> wrote:
> I really like all that the Touch can do, but it's been super glitchy on so
> many fronts.
> Mine is actually back at Humanware for the second time in two months right
> now, ad I'm suffering without it because my Apex is on the fritz and I hate
> taking notes on my laptop because I'm bad at listening to JAWS and the
> class
> discussion. The first time it went back it was because the motherboard
> crapped out and they had to replace it. This time, something was wrong with
> the screen and I was getting a lot of false touches, resulting in literal
> pages of apostrophes in my documents. Apparently a lot of people are having
> this problem because they have a plan to expedite the repairs.
> I did get a case from Executive Products that has definitely lessened the
> issues with the power button, though. It's also way lighter than the
> humanware case, but no physical keyboard if you like that..  So I recommend
> that.
>
> -----Original Message-----
> From: NABS-L [mailto:nabs-l-bounces at nfbnet.org] On Behalf Of Steve Jacobson
> via NABS-L
> Sent: None
> To: 'National Association of Blind Students mailing list'
> <nabs-l at nfbnet.org>
> Cc: Steve Jacobson <steve.jacobson-visi at outlook.com>
> Subject: Re: [nabs-l] problem with BN touch
>
> Jessica,
>
> We had the same problem with ours.  What I found is that eventually
> whatever
> is happening will complete and you should again have access.  Powering down
> and rebooting will bring you back to the same screen and you will still
> have
> to wait so that was a waste of time at least for us.  We returned our
> BrailleNote Touch to Humanware so they could see why this was happening but
> there was no explanation when it was returned but they did do some sort of
> repair.  You may not need to send yours in, though.  Since they have seen
> this before, they should be able to help you in the long run.  In the short
> run, just waiting for as much as an hour should result in having that
> screen
> going away.  Before I sent ours in, I tried tons of different things to
> make
> the problem go away and nothing worked, and I may have delayed the
> completion of whatever it is that is running.
>
> I have to tell you that I was pretty frustrated with this behavior, and
> also
> with the fact that the carrying case does not protect the power button.
> One
> really needs to power it all the way down when carrying it in my
> experience.
> Booting up takes longer than it did with the old BrailleNote so powering
> down and back up really is not a satisfactory option and I hope they find a
> way to address it.  When I carried ours around, even with the lock screen
> set, It seemed to me that keystrokes would get placed in the buffer so that
> when I eventually unlocked it, they would all execute.  Also, I think
> having
> to load contacts from an old brailleNote into Gmail and synchronizing the
> new BrailleNote is ridiculous and hope that a smoother method will come
> along at some point.  Maybe other users have found ways around some of what
> I'm whining about, but even though this is a nice device, there seems to be
> some pretty rough edges for something that costs so much.
>
> Best regards,
>
> Steve Jacobson
>
> -----Original Message-----
> From: NABS-L [mailto:nabs-l-bounces at nfbnet.org] On Behalf Of Jessica Dail
> via NABS-L
> Sent: Thursday, October 06, 2016 8:22 PM
> To: 'National Association of Blind Students mailing list'
> <nabs-l at nfbnet.org>
> Cc: Jessica Dail <jldail13 at gmail.com>
> Subject: Re: [nabs-l] problem with BN touch
>
> Hi,
> I tried as you suggested, but nothing happened.
> Does anyone else have any other ideas?
> I need access to it tonight.
> Thanks,
> Jessica
>
> -----Original Message-----
> From: NABS-L [mailto:nabs-l-bounces at nfbnet.org] On Behalf Of Hope Paulos
> via
> NABS-L
> Sent: Thursday, October 6, 2016 9:09 PM
> To: 'National Association of Blind Students mailing list'
> <nabs-l at nfbnet.org>
> Cc: Hope Paulos <hope.paulos at gmail.com>
> Subject: Re: [nabs-l] problem with BN touch
>
> I looked in the user manual to see if I could assist you. I don't see
> anything about resetting the device. The best solution I can give you is to
> call Humanware technical support tomorrow.
> Can you unplug it and see if it'll turn off? I'm sure there's a way to
> reset
> it but I don't own the product.
>  I wish I could be of more help.
>
> -----Original Message-----
> From: NABS-L [mailto:nabs-l-bounces at nfbnet.org] On Behalf Of Jessica Dail
> via NABS-L
> Sent: Thursday, October 06, 2016 8:57 PM
> To: nabs-l at nfbnet.org
> Cc: Jessica Dail
> Subject: [nabs-l] problem with BN touch
>
> Hi,
>
> I'm having a serious issue with my BN touch.
>
> It's currently turned on, locked, and plugged int.
>
> I have it plugged into my computer, because I'm working on my computer at
> the moment.
>
> When I try to get into my device, I get the message, "enabling keysoft.
>
> I can't even turn my device off.
>
> What can I do?
>
> Thanks,
>
> Jessica
>
> "
>
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